HP 500B VS695UT VS695UT#ABA, 500B VS695UT 505B, 500B VS695UT 515B manual Solving Hard Drive Problems

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The computer will not turn on.

Cause

Solution

Drive data or power supply cables might not be properly connected.

Reseat drive data and power supply cables.

The unit temperature might have exceeded safe limits, or the fan might be blocked.

The computer is in an exceedingly hot environment. Let it cool down and check that the computer air vents are not blocked, and that the internal fan is running.

Solving Hard Drive Problems

Drive not found (identified).

Cause

Solution

 

 

Cable could be loose.

Check cable connections.

 

 

The system may not have automatically recognized a newly

Boot and press F10 to launch the HP Setup Utility.

installed device.

Select Device Configuration from the Storage menu,

 

 

and determine whether the device is listed.

 

If the device is not listed, the cable connection might be

 

loose or the drive might be faulty.

The drive’s SATA controller is disabled in HP Setup.

Reconnect the power cable and ensure that all four pins are connected.

Drive responds slowly after initial power up.

Run Computer Setup and increase the POST Delay in

 

Advanced > Power-On Options.

 

 

Nonsystem disk/NTLDR missing message.

 

 

 

Cause

Solution

The system is trying to start from the hard drive but the hard drive may have been damaged.

Try to reboot the computer from another bootable device, such as a diskette or USB disk-on-key. If the operating system boots from the new device, either the hard drive is defective or the boot block is corrupted.

System files missing or not properly installed.

1.Insert a bootable media device into the drive and restart the computer.

2.Verify that the hard drive is partitioned and formatted.

3.Install system files for the appropriate operating system, if necessary.

Hard drive boot has been disabled in Computer Setup.

Run the Computer Setup utility and enable the hard drive entry in the Storage > Boot Order list.

76 Appendix C Troubleshooting Without Diagnostics

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Contents Maintenance & Service Guide Page About This Book Iv About This Book Table of contents Appendix a Computer F10 Setup USB 102 Product Description Chassis DesignationsHP 500B/505B Compaq 500B/505B, Compaq 510B/515B Product Description Removal and Replacement Procedures Microtower MT Chassis Preparation for DisassemblyAccess Panel 2Removing the Computer Access PanelPage Front Bezel 4Removing the Front BezelPage Memory DDR3-SDRAM DIMMsPopulating Dimm Sockets 1DIMM Socket LocationsDescription Socket Color Installing Memory Modules 8DIMM locations 500B shown MemoryPage Expansion Cards 2Expansion Slot LocationsItem Description PCI Express x1 expansion slot PCI expansion slot 14Removing the bracket cover Expansion Cards Page 18Lifting the card from the computer Expansion Cards Page Page Page Connector Name Connector Color Description Cable ManagementCable Connections 3Cable connections 500B/510B4Cable connections 505B/515B Installing Additional Drives DrivesSystem Board Drive Connections 5System Board Drive ConnectionsRemoving an Optical Drive Page Replacing an Optical Drive Removing a Hard Drive 36Disconnecting the hard drive cables Drives Page Replacing a Hard Drive Page Front I/O and USB Panel Housing Assembly Power Switch/LED Assembly Remove the optical drive Removing an Optical Drive onSystem Fan Heat sink assembly Intel Model 500B/510B Heat sink assembly AMD Model 505B/515B Processor Intel Model 500B/510B Page Processor AMD Model 505B/515B Power Supply Page 52Disconnecting the power cable Power Supply Page 56Removing the power supply screws Power Supply Page 59Power supply securing features System BoardBattery Type 1 Battery Holder Type 2 Battery Holder Type 3 Battery HolderPage Computer F10 Setup Model 500B/510B Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup-Main Table A-1Computer Setup-MainComputer Setup-Advanced Table A-2Computer Setup-AdvancedComputer Setup-Power Table A-3Computer Setup-PowerS5 Maximum Power SavingsComputer Setup-Boot Table A-4Computer Setup-BootModel 505B/515B Computer Setup F10 Utilities Computer Setup-ExitTable A-5Computer Setup-Exit Table A-6Computer Setup-Main Table A-7Computer Setup-Advanced Table A-8Computer Setup-Power PasswordOther Appendix a Computer F10 Setup Table A-9Computer Setup-Boot Screen Boot Device PriorityPriority CD-ROM Group Boot Boot Priority Network Group BootTable A-10Computer Setup-Exit Diagnostics Interpreting Diagnostic Beep CodesTable B-1Diagnostic Beep Codes Beeps Diagnosis Recommended actionLED Codes State LED StatusAccessing HP Insight Diagnostics Testing Memory ModulesReason Result Post Error/Warning Messages Improperly installedDefective Power Button/Power Button LED Using the Setup UtilityBios Updates Clearing CmosPage Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Solving General Problems Computer date and time display is incorrect CauseSolving Power Problems Poor performance is experienced Cause SolutionComputer is beeping and will not start Cause Computer will not turn on CauseSolving Hard Drive Problems Drive not found identified Cause SolutionSolving Media Card Reader Problems Solving Display Problems Blank screen no video Cause SolutionPicture is broken up, rolls, jitters, or flashes Cause Solving Audio Problems Solving Keyboard and Mouse ProblemsSound cuts in and out Cause No sound CauseSolving Network Problems Diagnostics reports a failure CauseSolving Memory Problems Solving Memory ProblemsSolving CD-ROM and DVD Problems Solving Front Panel Component Problems Headphone or microphone is not working Cause SolutionUSB device is not recognized by the computer Cause Connector Pin Assignments Pin Power for CPUConnector and Icon Pin Signal Ethernet BNCPin Signal MicrophoneHeadphone Line-in AudioPin Power ConnectorSignal Pin MonitorX1, x4, x8, and x16 PCI Express Connector Pin a Signal PCI ExpressX1, x4, x8, and x16 PCI Express Connector Pin B Signal GND PRSNT2# Rsvd Routine Care and Disassembly Preparation Electrostatic Discharge InformationGenerating Static Relative Humidity Event 55% 40% 10%Preventing Electrostatic Damage to Equipment Personal Grounding Methods and EquipmentStatic Shielding Protection Levels Grounding the Work Area Recommended Materials and EquipmentMethod Voltage Operating Guidelines General Cleaning Safety Precautions Cleaning the Computer CaseCleaning the Keyboard Routine CareService Considerations Cleaning the MonitorCleaning the Mouse Power Supply FanCables and Connectors Tools and Software RequirementsScrews Hard DrivesLithium Coin Cell Battery Serial ATA Sata Drive Guidelines and Features Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Hard Drive CablesSmart ATA Drives Hard Drive CapacitiesPower Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country-Specific Requirements Country Accrediting AgencySpecifications Table H-1SpecificationsAcoustic noise Symbols/Numerics IndexSata