HP D5463 manual Support process, If you have a problem, follow these steps

Page 22

Chapter 2

•Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges.

•Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the product.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the product

•Valuable product and troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register the product

3.Call HP support. Support options and availability vary by device, country/region, and language. For support contact information, see the inside back cover of this guide.

Troubleshooting and support

20 Troubleshooting and support

Image 22

Contents Basics Guide Hewlett-Packard Company notices Contents HP Photosmart overview HP Photosmart at a glanceControl panel features Label Icon Name and DescriptionFind more information Load paperLoad paper Overview Avoid paper jams Print directly onto a CD/DVDOverview Print a photo on photo paper Replace the ink cartridges To print your photosReplace the ink cartridges Overview Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall and reinstall the software Hardware setup troubleshooting Solution 2 Set your product as the default printer After setting up the product, it does not printSolution 1 Press the On button to turn on the product Solution 5 Load paper in the input trayProduct does not detect the CD/DVD holder CD/DVD print troubleshootingSolution 1 Push the CD/DVD holder into the CD/DVD tray To clear a paper jam from the rear doorSolution 4 Load the next disc on the CD/DVD holder Solution 2 Remove the CD/DVD holder from the storage areaSolution 3 Place the CD/DVD on the CD/DVD holder Product does not detect a CD/DVD on the holderProduct stalled while printing a CD/DVD Solution 1 Change the software settingsSolution 2 Load a new CD/DVD with the printable side up Product is printing on a non-printable area of my discInformation on ink cartridges and the print head Solution 1 Use inkjet printable discsProduct reports a CD/DVD size mismatch error Ink on the CD/DVD is not dryingIf you have a problem, follow these steps Support processRegulatory notices Product specificationsSystem requirements Regulatory model identification numberWarranty Technical information$UJHQWLQD