HP D5463 manual Uninstall and reinstall the software, Troubleshooting common setup issues

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2 Troubleshooting and support

This chapter contains troubleshooting information for the HP Photosmart. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software.

Many issues are caused when the HP Photosmart is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the HP Photosmart to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the HP Photosmart, wait one minute, then restart it.

5.Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

For support contact information, see the inside back cover of this guide.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart.

To uninstall and reinstall the software

1.On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).

2.Double-clickAdd/Remove Programs (or click Uninstall a program).

3.Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions.

4.Disconnect the product from your computer.

5.Restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

Troubleshooting and support

Uninstall and reinstall the software

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Contents Basics Guide Hewlett-Packard Company notices Contents HP Photosmart at a glance HP Photosmart overviewLabel Icon Name and Description Control panel featuresLoad paper Find more informationLoad paper Overview Print directly onto a CD/DVD Avoid paper jamsOverview Print a photo on photo paper To print your photos Replace the ink cartridgesReplace the ink cartridges Overview Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall and reinstall the software Hardware setup troubleshooting Solution 5 Load paper in the input tray After setting up the product, it does not printSolution 1 Press the On button to turn on the product Solution 2 Set your product as the default printerTo clear a paper jam from the rear door CD/DVD print troubleshootingSolution 1 Push the CD/DVD holder into the CD/DVD tray Product does not detect the CD/DVD holderProduct does not detect a CD/DVD on the holder Solution 2 Remove the CD/DVD holder from the storage areaSolution 3 Place the CD/DVD on the CD/DVD holder Solution 4 Load the next disc on the CD/DVD holderProduct is printing on a non-printable area of my disc Solution 1 Change the software settingsSolution 2 Load a new CD/DVD with the printable side up Product stalled while printing a CD/DVDInk on the CD/DVD is not drying Solution 1 Use inkjet printable discsProduct reports a CD/DVD size mismatch error Information on ink cartridges and the print headSupport process If you have a problem, follow these stepsRegulatory model identification number Product specificationsSystem requirements Regulatory noticesTechnical information Warranty$UJHQWLQD
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