Lucent Technologies 308/616 Troubleshooting, Optional Accessories, Replacement Parts

Troubleshooting

What To Do If You Have Trouble With Your System:

For SPIRIT Communications Systems purchased from AT&T, a customer “hotline” (1-800-628-2888) is available to help you if you have questions about or trouble with your system. If you need assistance from the hotline, please follow these instructions BEFORE calling the hotline number. If you have purchased your system from an authorized dealer, these procedures will provide helpful information to have available before you contact your dealer.

Run the controller test (see page 16). At the end of the test, do not hang up the handset until you have observed the HFAI, MESSAGE, MUTE, and SPEAKER lights. Make

a note of whether each of those lights is on or off and have the information available when you contact the hotline.

If a telephone is not working properly, exchange it with a working telephone set. You may also check telephone cords, handsets, and handset cords by swapping them with working components.

If you think the wiring may be at fault, take the inoperative telephone to the controller and plug it directly into the corresponding station jack. If it works there, the wiring between the controller and the telephone set is at fault. To check the station jack, plug the inoperative telephone into a station jack that you know is working.

Check the network interface jacks (where the telephone company lines come into your company) by plugging a working standard telephone (NOT a SPIRIT telephone set) directly into the jack. If the telephone does not work, call your local telephone company.

Optional Accessories

The controller has jacks for a music on hold source, external alert, and a public address system. The music on hold source requires an RCA-type phono plug. The line level for Music-On-Hold is one volt. A volume control for the music source is located next to the music jack on the controller.

NOTE: Users of equipment that rebroadcasts copyrighted music or other material may be required to obtain a license from a third party such as ASCAP or BMI.

Replacement Parts

You may order the following SPIRIT Communications System equipment.

Part

6-Button Telephone

24-Button Telephone

308 Controller

616 Expansion Unit

Handset

Handset Cord—6 feet

Handset Cord—12 feet

Handset Cord—25 feet

Telephone Cord—7 feet

Handset Cord—9 feet

Call: AT&T Sourcebook

Number: 1-800-451-2100

Hours: 8:00 am to 5:00 pm in all U.S. time zones.

Order Number

3130-006A

3130-024A

6030-308

60301A

10399X

10239X

2725-OILM

10241X

10090X

105635437

Customer Installation Instructions 17