HP R3030US, R3065US, R3070US, R3060US, R3050US, R3056RS, R3050EA Preparing to Call Technical Support

Page 67

Software Updates and Restorations

Preparing to Call Technical Support

To provide the fastest possible resolution of your problem, have the notebook and the following information available when you call:

■Product name, serial number, and product number are provided on Service Tag label affixed to the bottom of the notebook.

■Purchase date on the invoice.

■Conditions under which the problem occurred.

■Error messages that have been displayed.

■Operating system version number and registration number.

To display the operating system version number and registration number, select Start > Control Panel > Performance and Maintenance > System > General.

■Brand and model of an optional printer.

4–26	Software Guide

Image 67

Contents Software Guide Page Contents Multimedia SecurityPlaying DVDs and Video CDs with InterVideo Software Updates and RestorationsIndex Task Use This Power Source Selecting a Power SourceStandby Standby, Hibernation and ShutdownHibernation Shutdown Choosing Standby, Hibernation or Shutdown When Resuming After a Short IntervalWhen Resuming After a Week or More When External Power Supply Is Disrupted or UncertainWhen Using Infrared or Drive Media Standby, Hibernation and Shutdown ProceduresIdentifying Power Controls and Indicators Task Procedure Results Using the Default Power SettingsTurning the Notebook or Display On or Off Initiating or Resuming from Hibernation Task Procedure ResultInitiating or Resuming from Standby Using Emergency Shutdown ProceduresAccessing Power Options Window Setting Power PreferencesDisplaying Power Meter Icon on Taskbar Using a Security Password Setting or Changing a Power SchemeProcessor Performance Controls Accessing Windows XP Processor ControlsPower Scheme AC Power Battery Power Security To Protect Against This Risk Use This Feature Security Features Quick ReferenceForgotten Passwords About PasswordsAbout QuickLock Fn+F6 Setting, Changing or Deleting Power-On Passwords About Power-On PasswordsSetting a Power-On Password Changing a Power-On Password Deleting a Power-On Password Entering Power-On PasswordsSetting, Changing or Deleting Administrator Passwords About Administrator PasswordsSetting an Administrator Password Changing an Administrator Password Deleting an Administrator Password Entering Administrator Passwords Using Other Device SecuritySetting System Information Options Using System InformationProtecting System Information Protecting Your Notebook Step Use this Security Measure For More Information Using Security Software MeasuresConnecting an Optional Security Cable Protecting Playback Using CDs and DVDsObserving the Copyright Warning Using HotkeysIdentifying the notebook multimedia hotkeys Playing CDs Playing Audio and Video CDs with Windows Media PlayerGeneral DVD Tips Playing DVDs or Video CDs Using DVD Region SettingsChanging Region Settings Using InterVideo WinDVD Creator Select ModelsChoosing Recording Media Preparing to Use InterVideo WinDVD CreatorCreating DVDs and Video CDs Sonic RecordNowUpdating Software Software Updates RestorationsAccessing Notebook ROM Information Accessing Notebook Product InformationDownloading and Installing Software Updates Downloading and Installing ROM Updates Downloading ROM Update Installing ROM Update Downloading and Installing Other Software Recovery Procedures Step Description Refer to Before You BeginSetting a Restore Point Using the System Restore UtilityRestoring to a Restore Point Repairing or Reinstalling Drivers Reinstalling Applications from Your Hard Drive Repairing or Reinstalling ApplicationsRepairing or Reinstalling Operating System Repairing the Operating System Backing Up Your Data About Operating System ReinstallationReinstalling the Operating System Turn on the notebook by briefly pressing the power button Updating Reinstalled Software Reinstalling Other SoftwareConfiguring Your Notebook Installing a Retail Version of an Operating SystemOpening the Setup Utility Navigating and Selecting in the Setup Utility Main Menu Setting Description DefaultBoot Menu Restoring Setup Utility Default Settings Using the Help and Support CenterExiting the Setup Utility Software Updates and Restorations Obtaining Support Telephone Numbers Using Support Telephone NumbersPreparing to Call Technical Support Index Fn 3-3 hotkeys 3-3prt sc Index-3 Index-4

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