HP R3016AP, R3001 Troubleshooting, Using the World Wide Web, Preparing to Call Technical Support

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Troubleshooting

Using the World Wide Web

Support services are available on the Internet through HP technical support. You can either browse the postings as a guest, or register as a user and submit your own questions. HP makes every attempt to respond to questions in a timely manner.

To access HP technical support, visit the HP Web site at

http://www.hp.com.

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support.

When you call technical support, have the following information available:

The notebook and Expansion Base

Serial numbers for the notebook and Expansion Base

Purchase dates on invoices

Conditions under which the problem occurred

Error messages that have occurred

Hardware configuration of the notebook

Hardware and software you are using

Type of printer connected, if applicable

Configuration settings, including contents of the system files

Reference Guide

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Contents Reference Guide Page Contents Identifying the Front Components Getting StartedIdentifying the Rear Components Identifying the Side Components ComponentDescription Identifying the Wireless Accessories Getting More Information Connecting to AC Power Connecting and Removing the NotebookConnecting and Removing the Notebook Connecting the Notebook to the Expansion Base Sliding the notebook into the Expansion Base Sliding the cable to either side of the Expansion Base Connecting the expansion cable to the notebook Connecting and Removing the Notebook Removing the Notebook Connecting and Removing the Notebook Slide the notebook up and out of the Expansion Base Turning the Notebook On and Off Using the Expansion BaseFollowing Expansion Base Guidelines Connecting and RemovingUsing the Wireless Keyboard and Mouse Inserting the batteries into the wireless mouse Connecting the wireless receiver to the Expansion Base Turn the keyboard right side up Pressing the buttons on the wireless mouse and receiver Connecting the Expansion Base to a Television Using a Modem Through Expansion Base Using the Security Cable Locks Connecting the Expansion Base to a NetworkSecuring the Expansion Base and notebook Using the World Wide Web TroubleshootingPreparing to Call Technical Support Connection Problems and Solutions Solving Common ProblemsRemoval Problems and Solutions
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