HP CQ62-110TU, CQ62-255TU Troubleshooting wireless connection problems, Cannot connect to a Wlan

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Troubleshooting wireless connection problems

Some possible causes for wireless connection problems include the following:

●Network configuration (SSID or security) has been changed.

●Wireless device is not installed correctly or has been disabled.

●Wireless device or router hardware has failed.

●Wireless device encountered interference from other devices.

NOTE: Wireless networking devices are included with select computer models only. If wireless networking is not listed in the feature list on the side of the original computer package, you may add wireless networking capability to the computer by purchasing a wireless networking device.

Before working your way through the sequence of possible solutions to your network connection problem, be sure that device drivers are installed for all wireless devices.

Use the procedures in this chapter to diagnose and repair a computer that does not connect to the network you want to use.

Cannot connect to a WLAN

If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is properly installed on your computer:

NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information.

1.Select Start > Control Panel > System and Security.

2.In the System area, click Device Manager.

3.Click the arrow next to Network adapters to expand the list and show all adapters.

4.Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include the term wireless, wireless LAN, WLAN, Wi-Fi, or 802.11.

If no WLAN device is listed, either your computer does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed.

For more information on troubleshooting WLANs, refer to the Web site links provided in Help and Support.

20 Chapter 2 Wireless, local area network, and modem

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Contents Page Product notice Safety warning notice Iv Safety warning notice Table of contents Pointing devices and keyboard Power management Drives Adding or replacing a memory module Security 112 Features Identifying hardwareComponents Top componentsTouchPad Lights Panel System and Security Power Options Button and speakersKeys Esc keyRight-side components Left-side components Bottom components Wireless antennas Display componentsPage Additional hardware components Labels Wireless, local area network, and modem Using wireless devicesIdentifying wireless and network status icons Using the wireless controlsUsing the wireless action key Using HP Wireless Assistant Using operating system controlsUsing a Wlan Setting up a WlanProtecting your Wlan Use a wireless transmitter with built-in securityUse wireless encryption Work behind a firewallConnecting to a Wlan Roaming to another networkUsing Bluetooth wireless devices select models only Bluetooth and Internet Connection Sharing ICSTroubleshooting wireless connection problems Cannot connect to a WlanCannot connect to a preferred network Network icon is not displayedCurrent network security codes are unavailable Cannot connect to the wireless router Wlan connection is very weakUsing the modem select models only Connecting a modem cableConnecting a country-specific modem cable adapter Selecting a location settingViewing the current location selection Adding new locations when traveling Select Start Devices and PrintersCheck for pulse or tone dialing Solving travel connection problemsCheck the telephone line type Set the modem to ignore dial tonesConnecting to a local area network Clear the check box for Wait for dial tone before dialingUsing the TouchPad Pointing devices and keyboardUsing TouchPad gestures Turning the TouchPad on and offScrolling PinchingSetting pointing device preferences RotatingUsing the keyboard Function Action key or hotkeyPress f7 to stop the audio playback of a CD, a DVD, or a BD Cleaning the TouchPad and keyboard Multimedia features MultimediaIdentifying your multimedia components MultimediaAdjusting the volume Using the media activity functions Using the media activity action keysInstalling multimedia software from a disc Using CyberLink PowerDVD softwareUsing other preinstalled multimedia software Multimedia softwareAudio Connecting external audio devicesSelect Start All Programs Accessories Sound Recorder Checking your audio functionsVideo Connecting an Hdmi device select models only Configuring audio for Hdmi select models only Optical driveAdjusting webcam properties Webcam select models onlyWebcam tips Page Power management Setting power optionsUsing power-saving states Initiating and exiting Sleep Initiating and exiting HibernationViewing the current power plan Using the battery meterUsing power plans Selecting a different power planSetting password protection on wakeup Using external AC power Connecting the AC adapter Testing an AC adapter Using battery power Finding battery information in Help and SupportUsing Battery Check Displaying the remaining battery charge Inserting or removing the batteryCharging a battery Identifying low battery levels Maximizing battery discharge timeManaging low battery levels Resolving a low battery levelCalibrating a battery Fully charge the batteryDisable Hibernation and Sleep Click Save changes Discharge the battery Fully recharge the batteryConserving battery power Storing a batteryReenable Hibernation and Sleep Disposing of a used battery Replacing the batterySwitching between graphics modes select models only Shutting down the computer Click Shut downDrives Handling drivesIdentifying the installed optical drive Select Start ComputerUsing optical discs DVD±RW/RCD-RW discs Selecting the right disc CDs, DVDs, and BDsCD-R discs DVD±R discsPlaying a CD, DVD, or BD LightScribe DVD+R discsBlu-ray Disc BD Page Configuring AutoPlay Changing DVD region settingsSelect Start Default Programs Change AutoPlay settings Select Start All Programs CyberLink DVD Suites Power2Go Observing the copyright warningCopying a CD, DVD, or BD Creating or burning a CD or DVD Troubleshooting drive and device driver problems Removing a CD, DVD, or BDDisc does not play automatically Click Start Default Programs Change AutoPlay SettingsSelect Advanced Settings Monitor tab DVD movie stops, skips, or plays erraticallyDVD movie is not visible on an external display Obtaining the latest HP device drivers Obtaining the latest Windows device drivers Using external drives Using Disk Defragmenter Using Disk CleanupImproving hard drive performance Replacing the hard drive Page Page Page Using a USB device Connecting a USB deviceExternal devices and external media cards Removing a USB device Using Digital Media Slot cards Inserting a digital cardRemoving a digital card Adding or replacing a memory module Page Page Security Protecting the computerUsing passwords Setting passwords in WindowsSetting passwords in Setup Utility Administrator password Managing an administrator passwordPower-on password Managing a power-on passwordUsing antivirus software Using firewall softwareInstalling critical security updates Installing an optional security cableSetup Utility Bios Starting Setup UtilityUsing Setup Utility Changing the language of Setup UtilityNavigating and selecting in Setup Utility Restoring default settings in Setup Utility Displaying system informationMain menu Setup Utility menusExiting Setup Utility Security menuSystem Configuration menu Diagnostics menuSoftware updates Updating the Bios Determining the Bios versionDownloading a Bios update Updating programs and drivers Backup and recovery Creating recovery discs Backing up your information Using Windows Backup and Restore Select Start All Programs Maintenance Backup and RestoreCreate a system restore point Using system restore pointsWhen to create restore points Restore to a previous date and timeSelect Start All Programs Recovery Manager Recovery Manager Performing a recoveryRecovering from the recovery discs Click System Recovery in the Recovery Manager windowSymbols/Numerics IndexDVD Ssid Wireless Assistant
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CQ62-109TX, CQ62-225NR, CQ62-255TU, CQ62-203AU, CQ62-215TU specifications

The HP CQ62 series laptops, including the CQ62-220US, CQ62-215DX, CQ62-211HE, CQ62-217CA, and CQ62-214TU, represent a blend of performance and affordability, designed primarily for daily computing tasks. These models are well-suited for home users, students, and professionals seeking a reliable device for everyday use.

One of the standout features of the CQ62 series is its use of Intel's processors, such as the Intel Core i3 or i5, depending on the model. This provides sufficient processing power for multitasking, web browsing, and running productivity software. The combination of solid CPU performance with adequate RAM, typically ranging from 4GB to 8GB, allows users to handle various applications smoothly.

The display is another significant characteristic of the CQ62 series. Most models come equipped with a 15.6-inch diagonal HD display, offering vibrant colors and decent viewing angles. This makes it excellent for watching videos, working on documents, or browsing the internet, enhancing the overall user experience.

Storage options in the CQ62 series generally consist of a conventional hard drive, ranging from 250GB to 500GB. While not as fast as Solid State Drives (SSDs), these hard drives provide ample storage space for documents, media, and applications, catering to users who need substantial storage capacity without high costs.

Connectivity features in the CQ62 series are robust. Users benefit from multiple USB ports, HDMI output, and a built-in card reader, allowing easy connection to peripherals such as printers and external displays. In addition, integrated Wi-Fi and Ethernet capabilities ensure reliable internet access, essential for both work and personal use.

Battery life is also a consideration for mobile users. The CQ62 series generally offers decent battery performance, allowing for several hours of usage on a single charge, which is sufficient for most everyday tasks without the need for frequent recharging.

The design of the HP CQ62 laptops leans towards practicality, featuring a classic gray or black finish that provides a professional appearance. Its build is sturdy enough to withstand the rigors of daily use, although it may lack the premium materials seen in higher-end models.

Overall, the HP CQ62 series laptops provide a balanced performance, solid features, and essential connectivity options, making them suitable for a wide range of users looking for dependable and budget-friendly computing solutions.
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