HP 2110AH, 2500, 2186AF, 2183AF, 2182AT Support by Authorized Service Providers, ASP Support Options

Page 136

3

Troubleshooting and Diagnostics

This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components:

•ASP support information

•Troubleshooting information

!Checking for customer abuse (page 3-3).

!Troubleshooting the problem (page 3-3).

!Verifying the repair (page 3-4).

!Suggestions for troubleshooting (page 3-5).

•Diagnostic tools

!e-Diagtools diagnostic program (page 3-18).

!Power-on self-test (page 3-19).

!Sycard PCCtest 450/460 PC card (page 3-25).

!Windows Management Instrumentation (page 3-26).

!BIOS Setup utility (page 3-26).

Support by Authorized Service Providers

In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is a purchasable option. Standard predefined models and standard special models do not include ASP support. The sales force has the option of creating models with ASP support using the specials process.

The serial number label on the bottom of the notebook indicates the ASP support status for that model. See the following table.

 

Table 3-1. ASP Support Options

 

 

Serial Number Label

ASP Support Status

“NoASP”

No reimbursement to ASP for parts or labor. However the ASP is authorized to

 

repair the notebook, and reimbursement can be negotiated directly with the

 

customer.

“ASP”

Parts and labor will be reimbursed to the ASP.

In other countries, ASP support is standard in most situations—but you should check the marking on the serial number label to verify the ASP support status for that model.

Service Manual

Troubleshooting and Diagnostics

3-1

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Contents Technology Code KE Hewlett-Packard Development Company, L.P Contents Figures Tables Introduction Source Address or Number CommentsNx9010 Notebook PC DG231A ABF DG231A ABHDG231A ABN DG231A ABTDG232A ABT DG232A ABUDG232A ABV DG232A ABYDG233A ABU DG233A ABVDG233A ABY DG233A ABZDG234A ABV DG234A ABYDG234A ABZ DG234A ACBDG241T ABH DG241T ABUDG241T ABZ DG242T ABDCD-ROM DG640A ABJDG642A ABJ DG647A UUFNx9005 Notebook PC DG194A AKC DG194A AKDDG194A AKN DG194A UUGDG195A UUG DG195A UUZDG196A ABB DG196A ABDDG201A ABA DG201A ABMDG202A ABA DG202A ABMDG832A ABE DG832A ABFDG832A ABH DG832A ABNNx9000 Notebook PC DG211A UUZ DG212A ABBDG212A ABD DG212A ABEDG213A ABH DG213A ABNDG213A ABT DG213A ABUDG224T ABD DG224T ABEDG224T ABF DG224T ABHDG882A ABJ DG883A ABJDG884A ABJ DG885A ABJPavilion ze5300 Notebook PC Pavilion ze5200 Notebook PC Pavilion ze4300 Notebook PC DF936A ABA DF964A ABDDF965A ABE DF965A UUGDG024A ABL DG025A ABDDG027A UUZ DG190A ABZPavilion ze4200 Notebook PC DC709A ABH DC709A ABUDC710A ABE DC710A ABHDC816A UUZ DC850A ABDDD506A ABF DD506A ABZPavilion ze4100 Notebook PC Compaq Evo Notebook N1050v Series Compaq Evo Notebook N1010v SeriesCompaq Presario 2500 Series Mobile PC DC726A ABO DC730A ABFDC731A ABB DC731A ABEDC754A ABV DC755A ABEDC755A ABZ DC755A UUGDG017A ABU DG017A UUGDG086A UUF DG087A ACJDG098A ABB DG098A ABEDG098A ABF DG098A ABTCompaq Presario 2100 Series Mobile PC DC708A ABG DC735A ABCDC735A ABL DC738A ACJDC742A UUG DC743A ABBDC743A ABV DC743A ABZDC805A ABF DC806A ABHDC806A UUG DC808A ABEDD517A ABA DD664A ABUDD668A ABU DD669A UUGDF840A ABC DF840A ABLDF841A ABC DF841A ABLDF976A ABG DF979A ABCDF979A ABL DG035A AKLDG048A ACJ DG054A ABADG191A ABZ DG193A ABVDG327A ABZ DG608A ABFDG609A ABZ DG610A ABVABZ Compaq Presario 1100 Series Mobile PCABD Product Comparisons HP Pavilion ze4100 Processor HP Pavilion ze4300HP Pavilion ze4200 HP Pavilion ze4100HP nx9005 Processor HP nx9010 ProcessorHP nx9000 Processor Compaq Evo Notebook N1050v Processor Compaq Evo NotebookCompaq Presario Processor Compaq PresarioFeatures Product Information Mini-PCI door no user parts inside Product Information Product Information Hard disk drive Operation Activating Power ModesTurning the Notebook On and Off Main Status Lights front of notebook Checking the Status of the NotebookKeyboard Status Lights Fn Hot Keys Using Fn Hot KeysHot Key Effect Resetting the Notebook Resetting the NotebookSpecifications SpecificationsPhysical Attributes Processor HP Pavilion ze5300 Bus ArchitectureProcessor HP nx9010 Bus Architecture HP nx9000Compaq Evo Notebook N1050 Compaq Evo Notebook N1010v and PresarioPower Mass StorageHP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050v Compaq Presario 2500, and Compaq PresarioWireless LAN Security FeaturesModem Input/OutputAccessories Power Options 1100PC Cards DockingReplaceable Module Diagram Internal DesignFunctional Structure Description Removal and Replacement Removal Cross-ReferenceRecommended Screw Torque Values Required EquipmentScrew Thread Size Torque cm-kgf Torque in-lbf Disassembly Flowchart Disassembly FlowRemoving the Battery Removal ProcedureRemoving a Sdram Module Removal and Replacement Removing the Wireless LAN Mini-PCI Card Removal and Replacement Removing the Hard Disk Drive Removing the Hard Disk DriveRecovering the Factory Software Removing the Hard Disk Drive TrayReplacing Small Parts Replacing Small PartsRemoving the Keyboard Cover Removing the Keyboard Cover 10. Disconnecting the Speaker Cable Reassembly Note Removing the Speaker Assembly 11. Removing the Speaker AssemblyRemoving the Keyboard 12. Removing the Keyboard #1 Phillips screwdriver Removing the Switchboard PCA Removing the CD/DVD Drive Removal and Replacement #1 Phillips screwdriver Removing the Display Assembly Authorized Service Providers Only17. Removing the Display Assembly Reassembly Notes Removing the Top Case Removal and Replacement #1 Phillips screwdriver Removal and Replacement Removal and Replacement Lift the top case off of the notebook Removing the Floppy Drive Removal and Replacement #1 Phillips screwdriver Page Removing the Infrared I/R PCA 24. Removing the I/R PCA Reassembly Note Removing the Audio PCA 25. Removing the Audio PCA Reassembly Note Removing the Heat Sink with Fan Reassembly Notes #0 Phillips screwdriver Reassembly Notes Removing the CPU Module Removal and Replacement Removal Procedure Removal and Replacement Removing the RJ11/1394 Connector Module Removal and Replacement Removing the Motherboard Removal and Replacement #1 Phillips screwdriver Remove the hard disk drive guide 33. Disconnecting the Motherboard Cables Removal and Replacement 34. Removing the Motherboard Wireless Models Only Reassembly ProcedurePage Installing a New Serial Number Label Replacing Components on a Bottom Case36. Replacing the Antennas Replacing a Pcmcia Door 37. Removing a Pcmcia DoorRepairing the Bios IC Using e-DiagTools for WindowsUsing a Bios Floppy Disk 38. Boot-Block JumperRemoving Other Components Removing ComponentsComponent Removal Procedure Additional Steps Guide, HDD Panel, wirelessAntennas wireless PCA, switchboardASP Support Options Support by Authorized Service ProvidersSerial Number Label ASP Support Status Troubleshooting Basic Troubleshooting StepsTroubleshooting the Problem Checking for Customer AbuseVerifying the Repair Suggestions for Troubleshooting Scope of Diagnostic ToolsTroubleshooting Suggestions StartupSupport and provide proof Troubleshooting and Diagnostics Standby/resume Dark display, no light Use Recovery CDs to Some or all keys do Check settings in Control Keyboard Sdram Modem Infrared Motherboard One-Touch button ProblemsMiscellaneous Accessories Diagnostic Tools Diagtools Diagnostic ProgramUpdating e-Diagtools Running e-DiagtoolsPower-On Self-Test Interpreting the ResultsPost Terminal-Error Beep Codes Beep Codes Post DescriptionDisplay Bios copyright notice Clear parity checkers Post Messages Message Description02F5 DMA Test Failed Sycard PCCtest Commands Sycard PCCtest 450/460 PC Card OptionalBios Setup Utility Windows Management Instrumentation WMIBios Setup Menus and Parameters Main Menu Description DefaultUpdating the Notebook’s Bios System Devices Menu Description DefaultSecurity Menu Description Default Boot Menu Description DefaultReplaceable Parts Replaceable Parts Replaceable Parts Replaceable Parts Ze5300 Ze4200 Pavilion Ze5200 EvoPavilion Ze4200 Ze5300 Nx9005 Ze5200 Evo SPS-KEYBOARD-INTLSPS-KEYBOARD-RU SPS-HEATSINK 3F W/2 SPS-BD System DF SPS-ENCLOSURE Base DF SPS-DRV HD 60 G SPS Panel IR 3F W/IR Accessory Replaceable Parts Pavilion Ze4300N1010v Exchange Pavilion PartPart Number Reference SPS-CORD AC PWR SPS-CORD AC PWR 2 WIRE-IT SPS-BD Switch W/CABLE 1F CPQ SPS-BD Inverter SPS-CASE TOP 3F CPQ FF SPS-DRV Dskt 1.44MB 3F F4640-60924 Replaceable Parts Password Removal Policy Reference InformationHewlett-Packard Display Quality Statement LCD Guidelines Mechanical ImperfectionsService Notes and Obsolete Parts
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