HP 2155AE, 2500, 2186AF, 2183AF, 2182AT, 2182AF, 2180EA Power-On Self-Test, Interpreting the Results

Page 154

10.After each run, press F2 to return to the advanced test screen, or press F4 to view the Support Ticket.

11.Exit. Press F3 and then any key to exit and reboot.

12.Optional: open the Support Ticket. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows.

13.Click View to display the Support Ticket.

14.To add information about your problem, click Comments, type the information, and then click OK. To save or print the Support Ticket, click Save As or Print.

To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an e- mail connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent.

e-Diagtools for Windows can also update the version of e-Diagtools on your notebook’s hard disk. In e-Diagtools for Windows, use the e-Diagtools menu.

If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run it from the Recovery CD or DVD. Boot from the CD or DVD and select the diagnostics option.

Interpreting the Results

The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for repair and/or follow-up actions. The basic hardware test shows a recommended replacement part.

To help interpret the results of the e-Diagtools tests, refer to the following:

e-Diagtools Support Ticket on page 3-19.

Replaceable Module Diagram on page 1-64

Functional Structure Description on page 1-65

This combined information should enable you to determine which of the notebook’s components require service.

Power-On Self-Test

Note

If Quiet Boot is enabled in BIOS Setup (the default setting), press Esc during boot to see POST messages.

When the notebook boots, its system BIOS runs a series of initialization routines and diagnostic tests called POST (Power-On Self-Test). The BIOS will not boot the notebook’s operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. POST indicates progress by a sequence of codes; if an error occurs, the BIOS displays a message and/or issues a beep code.

Note that not all POST messages indicate a failure in the notebook—some messages are for information only. You should not necessarily interpret the failure of one or more POST tests as a hardware, software, or firmware failure. If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools.

Service Manual

Troubleshooting and Diagnostics

3-19

Image 154
Contents Technology Code KE Hewlett-Packard Development Company, L.P Contents Figures Tables Introduction Source Address or Number CommentsNx9010 Notebook PC DG231A ABN DG231A ABFDG231A ABH DG231A ABTDG232A ABV DG232A ABTDG232A ABU DG232A ABYDG233A ABY DG233A ABUDG233A ABV DG233A ABZDG234A ABZ DG234A ABVDG234A ABY DG234A ACBDG241T ABZ DG241T ABHDG241T ABU DG242T ABDDG642A ABJ CD-ROMDG640A ABJ DG647A UUFNx9005 Notebook PC DG194A AKN DG194A AKCDG194A AKD DG194A UUGDG196A ABB DG195A UUGDG195A UUZ DG196A ABDDG202A ABA DG201A ABADG201A ABM DG202A ABMDG832A ABH DG832A ABEDG832A ABF DG832A ABNNx9000 Notebook PC DG212A ABD DG211A UUZDG212A ABB DG212A ABEDG213A ABT DG213A ABHDG213A ABN DG213A ABUDG224T ABF DG224T ABDDG224T ABE DG224T ABHDG884A ABJ DG882A ABJDG883A ABJ DG885A ABJPavilion ze5300 Notebook PC Pavilion ze5200 Notebook PC Pavilion ze4300 Notebook PC DF965A ABE DF936A ABADF964A ABD DF965A UUGDG027A UUZ DG024A ABLDG025A ABD DG190A ABZPavilion ze4200 Notebook PC DC710A ABE DC709A ABHDC709A ABU DC710A ABHDD506A ABF DC816A UUZDC850A ABD DD506A ABZPavilion ze4100 Notebook PC Compaq Evo Notebook N1050v Series Compaq Evo Notebook N1010v SeriesCompaq Presario 2500 Series Mobile PC DC731A ABB DC726A ABODC730A ABF DC731A ABEDC755A ABZ DC754A ABVDC755A ABE DC755A UUGDG086A UUF DG017A ABUDG017A UUG DG087A ACJDG098A ABF DG098A ABBDG098A ABE DG098A ABTCompaq Presario 2100 Series Mobile PC DC735A ABL DC708A ABGDC735A ABC DC738A ACJDC743A ABV DC742A UUGDC743A ABB DC743A ABZDC806A UUG DC805A ABFDC806A ABH DC808A ABEDD668A ABU DD517A ABADD664A ABU DD669A UUGDF841A ABC DF840A ABCDF840A ABL DF841A ABLDF979A ABL DF976A ABGDF979A ABC DG035A AKLDG191A ABZ DG048A ACJDG054A ABA DG193A ABVDG609A ABZ DG327A ABZDG608A ABF DG610A ABVABZ Compaq Presario 1100 Series Mobile PCABD Product Comparisons HP Pavilion ze4200 HP Pavilion ze4100 ProcessorHP Pavilion ze4300 HP Pavilion ze4100HP nx9005 Processor HP nx9010 ProcessorHP nx9000 Processor Compaq Evo Notebook N1050v Processor Compaq Evo NotebookCompaq Presario Processor Compaq PresarioFeatures Product Information Mini-PCI door no user parts inside Product Information Product Information Hard disk drive Operation Activating Power ModesTurning the Notebook On and Off Main Status Lights front of notebook Checking the Status of the NotebookKeyboard Status Lights Fn Hot Keys Using Fn Hot KeysHot Key Effect Resetting the Notebook Resetting the NotebookPhysical Attributes SpecificationsSpecifications Processor HP Pavilion ze5300 Bus ArchitectureCompaq Evo Notebook N1050 Processor HP nx9010 Bus ArchitectureHP nx9000 Compaq Evo Notebook N1010v and PresarioHP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050v PowerMass Storage Compaq Presario 2500, and Compaq PresarioModem Wireless LANSecurity Features Input/OutputAccessories PC Cards Power Options1100 DockingReplaceable Module Diagram Internal DesignFunctional Structure Description Removal and Replacement Removal Cross-ReferenceRecommended Screw Torque Values Required EquipmentScrew Thread Size Torque cm-kgf Torque in-lbf Disassembly Flowchart Disassembly FlowRemoving the Battery Removal ProcedureRemoving a Sdram Module Removal and Replacement Removing the Wireless LAN Mini-PCI Card Removal and Replacement Removing the Hard Disk Drive Removing the Hard Disk DriveRecovering the Factory Software Removing the Hard Disk Drive TrayReplacing Small Parts Replacing Small PartsRemoving the Keyboard Cover Removing the Keyboard Cover 10. Disconnecting the Speaker Cable Reassembly Note Removing the Speaker Assembly 11. Removing the Speaker AssemblyRemoving the Keyboard 12. Removing the Keyboard #1 Phillips screwdriver Removing the Switchboard PCA Removing the CD/DVD Drive Removal and Replacement #1 Phillips screwdriver Removing the Display Assembly Authorized Service Providers Only17. Removing the Display Assembly Reassembly Notes Removing the Top Case Removal and Replacement #1 Phillips screwdriver Removal and Replacement Removal and Replacement Lift the top case off of the notebook Removing the Floppy Drive Removal and Replacement #1 Phillips screwdriver Page Removing the Infrared I/R PCA 24. Removing the I/R PCA Reassembly Note Removing the Audio PCA 25. Removing the Audio PCA Reassembly Note Removing the Heat Sink with Fan Reassembly Notes #0 Phillips screwdriver Reassembly Notes Removing the CPU Module Removal and Replacement Removal Procedure Removal and Replacement Removing the RJ11/1394 Connector Module Removal and Replacement Removing the Motherboard Removal and Replacement #1 Phillips screwdriver Remove the hard disk drive guide 33. Disconnecting the Motherboard Cables Removal and Replacement 34. Removing the Motherboard Wireless Models Only Reassembly ProcedurePage Installing a New Serial Number Label Replacing Components on a Bottom Case36. Replacing the Antennas Replacing a Pcmcia Door 37. Removing a Pcmcia DoorRepairing the Bios IC Using e-DiagTools for WindowsUsing a Bios Floppy Disk 38. Boot-Block JumperRemoving Other Components Removing ComponentsAntennas wireless Component Removal Procedure Additional Steps Guide, HDDPanel, wireless PCA, switchboardASP Support Options Support by Authorized Service ProvidersSerial Number Label ASP Support Status Troubleshooting Basic Troubleshooting StepsTroubleshooting the Problem Checking for Customer AbuseVerifying the Repair Suggestions for Troubleshooting Scope of Diagnostic ToolsTroubleshooting Suggestions StartupSupport and provide proof Troubleshooting and Diagnostics Standby/resume Dark display, no light Use Recovery CDs to Some or all keys do Check settings in Control Keyboard Sdram Modem Infrared Motherboard One-Touch button ProblemsMiscellaneous Accessories Updating e-Diagtools Diagnostic ToolsDiagtools Diagnostic Program Running e-DiagtoolsPower-On Self-Test Interpreting the ResultsPost Terminal-Error Beep Codes Beep Codes Post DescriptionDisplay Bios copyright notice Clear parity checkers Post Messages Message Description02F5 DMA Test Failed Sycard PCCtest Commands Sycard PCCtest 450/460 PC Card OptionalBios Setup Utility Windows Management Instrumentation WMIBios Setup Menus and Parameters Main Menu Description DefaultSecurity Menu Description Default Updating the Notebook’s BiosSystem Devices Menu Description Default Boot Menu Description DefaultReplaceable Parts Replaceable Parts Replaceable Parts Replaceable Parts Ze5300 Ze4200 Pavilion Ze5200 EvoPavilion Ze4200 Ze5300 Nx9005 Ze5200 Evo SPS-KEYBOARD-INTLSPS-KEYBOARD-RU SPS-HEATSINK 3F W/2 SPS-BD System DF SPS-ENCLOSURE Base DF SPS-DRV HD 60 G SPS Panel IR 3F W/IR N1010v Exchange Accessory Replaceable PartsPavilion Ze4300 Pavilion PartPart Number Reference SPS-CORD AC PWR SPS-CORD AC PWR 2 WIRE-IT SPS-BD Switch W/CABLE 1F CPQ SPS-BD Inverter SPS-CASE TOP 3F CPQ FF SPS-DRV Dskt 1.44MB 3F F4640-60924 Replaceable Parts Password Removal Policy Reference InformationHewlett-Packard Display Quality Statement LCD Guidelines Mechanical ImperfectionsService Notes and Obsolete Parts
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