HP 2126EU, 2500, 2186AF, 2183AF, 2182AT, 2182AF, 2180EA, 2180AF, 2180CA Troubleshooting and Diagnostics

Page 143

 

 

Call Center:

 

Repair Center:

 

Repair Center:

Symptom

 

Suggestions

 

Likely Causes

 

Comments

Notebook has short

 

Turn down display

 

Battery.

 

Battery capacity often

operating time when

 

brightness.

 

Motherboard.

 

decreases after a year

on battery.

 

Check timeout settings in

 

 

 

or more.

 

 

Power in Control Panel.

 

 

 

 

 

 

Check power management

 

 

 

 

 

 

settings in BIOS Setup. Try

 

 

 

 

 

 

default settings.

 

 

 

 

 

 

Battery gauge might need

 

 

 

 

 

 

calibration. Run HP Battery

 

 

 

 

 

 

Optimizer from Start menu.

 

 

 

 

 

 

Certain applications can

 

 

 

 

 

 

cause excess CPU and

 

 

 

 

 

 

power usage. (User can get

 

 

 

 

 

 

Intel Power Monitor from

 

 

 

 

 

 

www.intel.com and monitor

 

 

 

 

 

 

CPU load.)

 

 

 

 

 

 

When playing DVD movies

 

 

 

 

 

 

on battery power, use Power

 

 

 

 

 

 

Options in Control Panel to

 

 

 

 

 

 

select Portable/Laptop power

 

 

 

 

 

 

scheme.

 

 

 

 

 

 

When using applications with

 

 

 

 

 

 

automatic save feature (such

 

 

 

 

 

 

as MS Word), extend save

 

 

 

 

 

 

time or disable to reduce hard

 

 

 

 

 

 

disk access and power

 

 

 

 

 

 

usage.

 

 

 

 

 

 

PCMCIA card use can affect

 

 

 

 

 

 

battery life. Some PCMCIA

 

 

 

 

 

 

cards draw power even while

 

 

 

 

 

 

not in use.

 

 

 

 

 

 

Heavy modem use can affect

 

 

 

 

 

 

battery operating time.

 

 

 

 

Turns off immediately

 

Battery may be extremely

 

Battery.

 

 

after turning on.

 

low. Plug in AC adapter or

 

 

 

 

 

 

insert charged battery

 

 

 

 

Does not run on

 

Check battery and contacts.

 

Battery or contacts.

 

 

battery; empty battery

 

Try another battery if

 

Motherboard.

 

 

indication.

 

available.

 

 

 

 

Beeps repeatedly.

 

Notebook beeps repeatedly

 

Battery.

 

 

 

 

when battery is low. Connect

 

 

 

 

 

 

AC adapter or replace

 

 

 

 

 

 

battery.

 

 

 

 

Battery does not

 

Make sure AC adapter has

 

Battery or contacts.

 

Check battery and AC

charge.

 

correct power rating.

 

AC adapter.

 

adapter.

 

 

Make sure AC adapter is

 

Motherboard.

 

Check heat sink.

 

 

connected properly and

 

Heat sink.

 

 

 

 

battery installed properly.

 

 

 

 

 

 

 

 

 

 

 

Check battery contacts. If

 

 

 

 

 

 

available, try another battery

 

 

 

 

 

 

and AC adapter.

 

 

 

 

 

 

Move notebook away from

 

 

 

 

 

 

any nearby heat source.

 

 

 

 

 

 

Unplug AC adapter and allow

 

 

 

 

 

 

battery to cool. Check for

 

 

 

 

 

 

blocked air vents.

 

 

 

 

3-8

Troubleshooting and Diagnostics

Service Manual

Image 143
Contents Technology Code KE Hewlett-Packard Development Company, L.P Contents Figures Tables Source Address or Number Comments IntroductionNx9010 Notebook PC DG231A ABT DG231A ABFDG231A ABH DG231A ABNDG232A ABY DG232A ABTDG232A ABU DG232A ABVDG233A ABZ DG233A ABUDG233A ABV DG233A ABYDG234A ACB DG234A ABVDG234A ABY DG234A ABZDG242T ABD DG241T ABHDG241T ABU DG241T ABZDG647A UUF CD-ROMDG640A ABJ DG642A ABJNx9005 Notebook PC DG194A UUG DG194A AKCDG194A AKD DG194A AKNDG196A ABD DG195A UUGDG195A UUZ DG196A ABBDG202A ABM DG201A ABADG201A ABM DG202A ABADG832A ABN DG832A ABEDG832A ABF DG832A ABHNx9000 Notebook PC DG212A ABE DG211A UUZDG212A ABB DG212A ABDDG213A ABU DG213A ABHDG213A ABN DG213A ABTDG224T ABH DG224T ABDDG224T ABE DG224T ABFDG885A ABJ DG882A ABJDG883A ABJ DG884A ABJPavilion ze5300 Notebook PC Pavilion ze5200 Notebook PC Pavilion ze4300 Notebook PC DF965A UUG DF936A ABADF964A ABD DF965A ABEDG190A ABZ DG024A ABLDG025A ABD DG027A UUZPavilion ze4200 Notebook PC DC710A ABH DC709A ABHDC709A ABU DC710A ABEDD506A ABZ DC816A UUZDC850A ABD DD506A ABFPavilion ze4100 Notebook PC Compaq Evo Notebook N1010v Series Compaq Evo Notebook N1050v SeriesCompaq Presario 2500 Series Mobile PC DC731A ABE DC726A ABODC730A ABF DC731A ABBDC755A UUG DC754A ABVDC755A ABE DC755A ABZDG087A ACJ DG017A ABUDG017A UUG DG086A UUFDG098A ABT DG098A ABBDG098A ABE DG098A ABFCompaq Presario 2100 Series Mobile PC DC738A ACJ DC708A ABGDC735A ABC DC735A ABLDC743A ABZ DC742A UUGDC743A ABB DC743A ABVDC808A ABE DC805A ABFDC806A ABH DC806A UUGDD669A UUG DD517A ABADD664A ABU DD668A ABUDF841A ABL DF840A ABCDF840A ABL DF841A ABCDG035A AKL DF976A ABGDF979A ABC DF979A ABLDG193A ABV DG048A ACJDG054A ABA DG191A ABZDG610A ABV DG327A ABZDG608A ABF DG609A ABZABD Compaq Presario 1100 Series Mobile PCABZ Product Comparisons HP Pavilion ze4100 HP Pavilion ze4100 ProcessorHP Pavilion ze4300 HP Pavilion ze4200HP nx9000 Processor HP nx9010 ProcessorHP nx9005 Processor Compaq Evo Notebook Compaq Evo Notebook N1050v ProcessorCompaq Presario Compaq Presario ProcessorFeatures Product Information Mini-PCI door no user parts inside Product Information Product Information Hard disk drive Turning the Notebook On and Off Activating Power ModesOperation Keyboard Status Lights Checking the Status of the NotebookMain Status Lights front of notebook Hot Key Effect Using Fn Hot KeysFn Hot Keys Resetting the Notebook Resetting the NotebookProcessor HP Pavilion ze5300 Bus Architecture SpecificationsSpecifications Physical AttributesCompaq Evo Notebook N1010v and Presario Processor HP nx9010 Bus ArchitectureHP nx9000 Compaq Evo Notebook N1050Compaq Presario 2500, and Compaq Presario PowerMass Storage HP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050vInput/Output Wireless LANSecurity Features ModemAccessories Docking Power Options1100 PC CardsInternal Design Replaceable Module DiagramFunctional Structure Description Removal Cross-Reference Removal and ReplacementScrew Thread Size Torque cm-kgf Torque in-lbf Required EquipmentRecommended Screw Torque Values Disassembly Flow Disassembly FlowchartRemoval Procedure Removing the BatteryRemoving a Sdram Module Removal and Replacement Removing the Wireless LAN Mini-PCI Card Removal and Replacement Removing the Hard Disk Drive Removing the Hard Disk DriveRemoving the Hard Disk Drive Tray Recovering the Factory SoftwareReplacing Small Parts Replacing Small PartsRemoving the Keyboard Cover Removing the Keyboard Cover 10. Disconnecting the Speaker Cable Reassembly Note 11. Removing the Speaker Assembly Removing the Speaker AssemblyRemoving the Keyboard 12. Removing the Keyboard #1 Phillips screwdriver Removing the Switchboard PCA Removing the CD/DVD Drive Removal and Replacement #1 Phillips screwdriver Authorized Service Providers Only Removing the Display Assembly17. Removing the Display Assembly Reassembly Notes Removing the Top Case Removal and Replacement #1 Phillips screwdriver Removal and Replacement Removal and Replacement Lift the top case off of the notebook Removing the Floppy Drive Removal and Replacement #1 Phillips screwdriver Page Removing the Infrared I/R PCA 24. Removing the I/R PCA Reassembly Note Removing the Audio PCA 25. Removing the Audio PCA Reassembly Note Removing the Heat Sink with Fan Reassembly Notes #0 Phillips screwdriver Reassembly Notes Removing the CPU Module Removal and Replacement Removal Procedure Removal and Replacement Removing the RJ11/1394 Connector Module Removal and Replacement Removing the Motherboard Removal and Replacement #1 Phillips screwdriver Remove the hard disk drive guide 33. Disconnecting the Motherboard Cables Removal and Replacement 34. Removing the Motherboard Reassembly Procedure Wireless Models OnlyPage Replacing Components on a Bottom Case Installing a New Serial Number Label37. Removing a Pcmcia Door 36. Replacing the Antennas Replacing a Pcmcia DoorUsing e-DiagTools for Windows Repairing the Bios IC38. Boot-Block Jumper Using a Bios Floppy DiskRemoving Components Removing Other ComponentsPCA, switchboard Component Removal Procedure Additional Steps Guide, HDDPanel, wireless Antennas wirelessSerial Number Label ASP Support Status Support by Authorized Service ProvidersASP Support Options Basic Troubleshooting Steps TroubleshootingChecking for Customer Abuse Troubleshooting the ProblemVerifying the Repair Scope of Diagnostic Tools Suggestions for TroubleshootingStartup Troubleshooting SuggestionsSupport and provide proof Troubleshooting and Diagnostics Standby/resume Dark display, no light Use Recovery CDs to Some or all keys do Check settings in Control Keyboard Sdram Modem Infrared Miscellaneous One-Touch button ProblemsMotherboard Accessories Running e-Diagtools Diagnostic ToolsDiagtools Diagnostic Program Updating e-DiagtoolsInterpreting the Results Power-On Self-TestBeep Codes Post Description Post Terminal-Error Beep CodesDisplay Bios copyright notice Clear parity checkers Message Description Post Messages02F5 DMA Test Failed Sycard PCCtest 450/460 PC Card Optional Sycard PCCtest CommandsWindows Management Instrumentation WMI Bios Setup UtilityMain Menu Description Default Bios Setup Menus and ParametersBoot Menu Description Default Updating the Notebook’s BiosSystem Devices Menu Description Default Security Menu Description DefaultReplaceable Parts Replaceable Parts Replaceable Parts Ze5300 Ze4200 Pavilion Ze5200 Evo Replaceable PartsSPS-KEYBOARD-INTL Pavilion Ze4200 Ze5300 Nx9005 Ze5200 EvoSPS-KEYBOARD-RU SPS-HEATSINK 3F W/2 SPS-BD System DF SPS-ENCLOSURE Base DF SPS-DRV HD 60 G SPS Panel IR 3F W/IR Pavilion Part Accessory Replaceable PartsPavilion Ze4300 N1010v ExchangePart Number Reference SPS-CORD AC PWR SPS-CORD AC PWR 2 WIRE-IT SPS-BD Switch W/CABLE 1F CPQ SPS-BD Inverter SPS-CASE TOP 3F CPQ FF SPS-DRV Dskt 1.44MB 3F F4640-60924 Replaceable Parts Reference Information Password Removal PolicyHewlett-Packard Display Quality Statement Mechanical Imperfections LCD GuidelinesService Notes and Obsolete Parts
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