HP 1278, 1277 manual Compaq Diagnostics, Computer Checkup Test

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Maintenance & Service Guide

Presario Series

Models: 1246, 1247, 1277, 1278, and 1279

Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Pin Assignments Battery Pack Operations

Troubleshooting

Compaq Diagnostics

Compaq Diagnostics is installed on the hard drive of the computer. Run the Diagnostics utilities when you want to view or test system information and if you have installed or connected devices. If you run Compaq Diagnostics from a diskette, ensure that it is version 10.11 or later.

The Diagnostics menu includes the following utilities:

■Computer Checkup (TEST)

■View System Information (INSPECT)

■Prepare Computer for a Compaq Service Call (RemotePaq)

If you have a problem you cannot solve, run the Diagnostics utilities before you call for support. Run Computer Checkup and select to save the device list to a file and to print or to save the error log. Run the View System Information (INSPECT) utility and select to print or to save that information. Have the files or the printed information available when you call for support.

Computer Checkup (TEST)

Computer Checkup (TEST) determines whether the various computer components and devices are recognized by the system and are functioning properly. You can display, print, or save the information generated by

Computer Checkup.

Follow these steps to run Computer Checkup:

1.Plug the computer into an external power source. (A low battery condition could interrupt the program.)

2.Turn on the external devices that you want to test. Connect the printer if you want to print a log of error messages.

3.Insert the Compaq Diagnostics diskette in drive A.

4.Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcome screen appears.

5.Press Enter to continue. The Diagnostics menu appears.

6.Select Computer Checkup from the Diagnostics menu. A Test Option menu appears.

7.Select View the Device List from the Test Option menu. A list of the installed Compaq devices appears.

8.If the list of installed devices is correct, select OK. The Test Option menu appears.

NOTE: If the list is incorrect, ensure that any new devices are installed properly.

9.Select one of the following from the Test Option menu:

■Quick Check Diagnostics. Runs a quick, general test on each device with a minimal number of prompts.

If errors occur, they display when the testing is complete. You cannot print or save the error messages.

■Automatic Diagnostics. Runs unattended, maximum testing of each device with minimal prompts.

You can choose to run the tests for a specified number of times, to stop on errors, or to print or save an error log.

■Prompted Diagnostics. Allows maximum control over testing the devices. You can choose attended or unattended testing, decide to stop on errors, or choose to print or save an error log.

10.Follow the instructions on the screen as the devices are tested. When testing is complete,

the Test Option menu appears.

11.Exit the Test Option menu.

12.Exit the Diagnostics menu.

View System Information (INSPECT)

The View System Information (INSPECT) utility provides information about the computer and installed or connected devices. You can display, print, or save the information.

Follow the steps listed below to run View System Information (INSPECT) from the Compaq Diagnostics diskette:

1.Turn on the external devices that you want to test. Connect the printer if you want to print the information.

2.Insert the Compaq Diagnostics diskette in drive A.

3.Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcome screen appears.

4.Press Enter to continue. The Diagnostics menu appears.

5.Select View System Information (INSPECT) from the Diagnostics menu.

6.Select the item you want to view from the following list:

System

Memory

ROM

Audio

Keyboard

Operating system

System ports

System files

System storage

Windows files

Graphics

 

7.Follow the instructions on the screen to cycle through the screens, to return to the list and choose another item, or to print the information.

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Contents Page Compaq Computer Corporation Preface Technician NotesProduct Description Compaq Presario Series Portable Computer isModels and Features MAH NiMHControls and Lights Front Bezel Lights Front Bezel Buttons Product Description Left Side ComponentsRight Side Components Bottom of Unit Rear Connectors Power Management for Windows PowTroubleshooting Follow the Preliminary Steps Run the Power-OnSelf-Test PostPreliminary Steps Run Computer CheckupClearing the Power-on Password Cover with Touch PadPower-On Self Test Post Running PostCompaq Diagnostics Computer Checkup TestContacting Compaq Support Shipping PreparationDiagnostic Error Codes Processor Test Error CodesTroubleshooting Without Diagnostics Before Replacing PartsMaintenance & Service Guide Solving Minor ProblemsSolving Power Problems Illustrated Parts Catalog Mass Storage Devices System UnitBoards Description Spare Part NumberDisplay Assembly Mass Storage Devices Miscellaneous Cables Kit Miscellaneous Cable Kit Spare Part NumberMiscellaneous Hardware Kit Spare Part Number 346853-001 Miscellaneous Hardware KitMiscellaneous Plastics Kit Miscellaneous Parts Feature Guide Documentation and SoftwareRemoval and Replacement Procedures Serial Number LocationRemoval and Replacement Procedures Electrostatic DischargeRemoval and Replacement Procedures Service ConsiderationsCables and Connectors CablesCAU Back to Cables and Connectors Ribbon cable position for the CD drive Ribbon cable position for the diskette drive Cable position for the speaker assembly Preparing the Computer for Disassembly Removing the Battery Pack Removal SequenceRemoving the Battery Pack Removing the Palmrest Cover with Touch Pad Removing the Palmrest Cover with Touch Pad Removing the Keyboard Removing the Processor ComputerRemoving the Processor To replace the processor, complete the following stepsRemoving the Heatspreader Removing the 4.3-GB or 4.8- GB Hard Drive Removing the 4.3-GB or 4.8-GB Hard Drive Removing the 4.3-GB or 4.8-GB Hard Drive Removing the CD Drive Removal and Replacement Procedures Return to Removal Replacement Procedures Removing Battery Charger Board Removing the Modem Removing the Modem Display Panel Assembly Removing Display Panel AssemblyRemoving the Display Panel Assembly Close the display panel assembly and push back on Removal and Replacement Procedures Lvds Removing the Upper CPU Cover Removal and Replacement Procedures Removing the Speaker Assembly Memory ModuleRemoving Diskette Drive Upper CPU coverRemoving Fan Assembly Removing the Fan Assembly Important the arrow located onElectrostatic Removing the System Board Removal and Replacement Procedures Remove two screws from the system board Removal and Replacement Procedures Return to Removal & Replacement Procedures Removing the Memory Module Removing the Memory Module Specifications Physical and EnvironmentalConnector Pin Assignments Pin SignalBattery Pack Operations Increasing Battery Pack Operating Time
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