HP 1278, 1277 manual Diagnostic Error Codes, Processor Test Error Codes

Maintenance & Service Guide

Presario Series

Models: 1246, 1247, 1277, 1278, and 1279

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Troubleshooting

Diagnostic Error Codes

Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies.

The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.

IMPORTANT: Retest the system after completing each step. When a step resolves the problem, do not

proceed with the remaining steps.

For the removal and replacement of a particular subassembly, see Removal and Replacement Procedures.

Select error codes by number or type:
101 through 114	Processor Test
200 through 215	Memory Test
300 through 304	Keyboard Test
401 through 403	Parallel Printer Test
501 through 516	Video Test
600 through 699	Diskette Drive Test
1101	Serial Test
1701 through 1736	Hard Drive Test
2402 through 2480	Video Test
3206	Audio Test
8601 through 8602	TouchPad/Pointing Device interface Test
3301 through 6623	CD Drive Test

Processor Test Error Codes

Error Code	Description		Recommended Action
101-xx	CPU test failed	Replace the processor and retest.
102-xx	Coprocessor or Weitek Error	1.	Run the Configuration and Diagnostics
		Utilities.
		2.	Replace the processor board and retest.
103-xx	DMA page registers test failed.	Replace the system board and retest.
104-xx	Interrupt controller master test failed.
105-xx	Port 61 error
106-xx	Keyboard controller self-test failed.
107-xx	CMOS RAM test failed.
108-xx	CMOS interrupt test failed.
109-xx	CMOS clock test failed.
110-xx	Programmable timer load data test failed.
113-xx	Protected mode test failed.
114-01	Speaker test failed.	1.	Check system configuration.
		2.	Verify cable connections to speaker.
		3.	Replace the system board and retest.

200-xx

202-xx

203-xx

204-xx

211-xx

214-xx 215-xx

300-xx

301-xx

302-xx 304-xx

401-xx

402-xx

403-xx

501-xx

502-xx

503-xx

504-xx

505-xx

506-xx

507-xx

508-xx

509-xx

510-xx

511-xx

512-xx

514-xx 516-xx

600-xx

601-xx

602-xx

603-xx

604-xx

605-xx

606-xx

609-xx

610-xx

697-xx

698-xx

699-xx

1101-xx

Memory Test Error Codes

Memory machine ID test failed.	1.	Flash the system ROM and retest.
Memory system ROM checksum failed.	2.	Replace the system board and retest.
Write/Read test failed.	1.	Remove the memory module and retest.
Address test failed.	2.	Install a new memory module and retest.
Random pattern test failed.
Noise test failed.
Random address test failed.
Keyboard Test Error Codes
Failed ID Test	1.	Check the keyboard connection.
Failed Selftest/Interface Test	If disconnected, turn off the computer and
	connect the keyboard.
Failed Individual Key Test	2.	Replace the keyboard and retest.
Failed Keyboard Repeat Test	3.	Replace the system board and retest.
Parallel Printer Test Error Codes
Printer failed or not connected	1.	Connect the printer.
	2.	Check power to the printer.
Failed Port Test
	3.	Install the loop-back connector and retest.
Failed Printer Pattern Test	4.	Check port and IRQ configuration.
	5.	Replace the system board and retest.

Video Test Error Codes (501-xx through 516-xx)

Failed Video Controller Test	1.	Disconnect external monitor and test with
Failed Video Memory Test	internal LCD display.
Failed Video Attribute Test	2.	Replace the display assembly and retest.
Failed Video Character Set Test
Failed Video 80 x 25 mode 9 x 14 Character Cell	3.	Replace the system board and retest.
Test
Failed Video 80 x 25 mode 8 x 8 Character Cell
Test
Failed Video 40 x 25 Mode Test
Failed Video 320 x 200 Mode Color Set 0 Test
Failed Video 320 x 200 Mode Color Set 1 Test
Failed Video 640 x 200 Mode Test
Failed Video Screen Memory Page Test
Failed Video Gray Scale Test
Failed Video White Screen Test
Failed Video Noise Pattern Test
Diskette Drive Test
Failed Diskette ID Drive Types Test	1.	Replace the diskette media and retest.
Failed Diskette Format	2.	Check and/or replace the diskette power
Failed Diskette Read Test	and signal cables and retest.
Failed Diskette Write/Read/Compare Test	3.	Replace the diskette drive and retest.
Failed Diskette Random Read Test	4.	Replace the system board and retest.
Failed Diskette ID Media
Failed Diskette Speed Test
Failed Diskette Reset Controller Test
Failed Diskette Change Line Test
Diskette type error
Diskette drive speed not within limits
Diskette drive/media ID error	1.	Replace media.
	2.	Run the Configuration and Diagnostics
	Utilities.
Serial Test Error Codes
Failed Serial Port Test	1.	Check port configuration.
	2.	Replace the system board and retest.

Hard Drive Test Error Codes

1701-xx	Failed Hard Drive Format Test
1702-xx	Failed Hard Drive Read Test
1703-xx	Failed Hard Drive Write/Read/Compare Test
1704-xx	Failed Hard Drive Random Seek Test
1705-xx	Failed Hard Drive Controller Test
1706-xx	Failed Hard Drive Ready Test
1707-xx	Failed Hard Drive Recalibration Test
1708-xx	Failed Hard Drive Format Bad Track Test
1709-xx	Failed Hard Drive Reset Controller Test
1710-xx	Failed Hard Drive Park Head Test
1715-xx	Failed Hard Drive Head Select Test
1716-xx	Failed Hard Drive Conditional Format Test
1717-xx	Failed Hard Drive ECC* Test
1719-xx	Failed Hard Drive Power Mode Test
1724-xx	Failed Network Preparation Test
1736-xx	Failed Drive Monitoring Test

*ECC = Error Correction Code

1.Run the Configuration and Diagnostics Utilities and verify drive type.

2.Verify that all secondary drives have secondary drive capability.

3.Replace the hard drive and retest.

4. Replace the system board and retest.

Video Test Error Codes (2402-xx through 2480-xx)

2402-xx

2403-xx

2404-xx

2405-xx

2406-xx

2408-xx

2409-xx

2410-xx

2411-xx

2412-xx

2414-xx

2416-xx

2418-xx

2419-xx

2421-xx 2422-xx

2423-xx

2424-xx

2425-xx

2431-xx 2432-xx 2448-xx

2451-xx 2456-xx

2458-xx

2468-xx

2477-xx

2478-xx 2480-xx

Failed Video Memory Test

Failed Video Attribute Test

Failed Video Character Set Test

Failed Video 80 x 25 mode 9 x 14 Character Cell

Test

Failed Video 80 x 25 mode 8 x 8 Character Cell Test

Failed Video 320 x 200 Mode Color Set 0 Test

Failed Video 320 x 200 Mode Color Set 1 Test

Failed Video 640 x 200 Mode Test

Failed Video Screen Memory Page Test

Failed Video Gray Scale Test

Failed Video White Screen Test

Failed Video Noise Pattern Screen

Failed ECG/VGC Memory Test

Failed ECG/VGC ROM Checksum Test

Failed ECG/VGC 640 x 200 Graphics Mode Test Failed ECG/VGC 640 x 350 16 Color Set Test Failed ECG/VGC 640 x 350 64 Color Set Test

Failed ECG/VGC Monochrome Text Mode Test

Failed ECG/VGC Monochrome Graphics Mode Test

Failed 640 x 480 Graphics Test

Failed 320 x 200 Graphics (256 Color Mode) Test Failed Advanced VGA Controller Test

Failed 132-Column Advanced VGA Test Failed Advanced VGA 256 Color Test

Advanced VGA BitBLT Test

Advanced VGA DAC Test

Advanced VGA Data Path Test

Advanced VGA BitBLT Test

Advanced VGA LineDraw Test

1.Run the Configuration and Diagnostics Utilities

2.Replace the display assembly and retest.

3.Replace the system board and retest.

1.Run the Configuration and Diagnostics Utilities.

2.Disconnect external monitor and test with internal LCD display.

3.Replace the display assembly and retest.

4.Replace the system board and retest.

Replace the system board and retest.

3206-xx

8601-xx 8602-xx

3301-xx

3305-xx

6600-xx

6605-xx

6608-xx 6623-xx

Audio Test Error Codes

Audio System Internatl Error	Replace the system board and retest.
TouchPad/Pointing Device Interface Test Error Codes
Failed Mouse Test	1.	Replace the TouchPad and retest.
Failed Interface Test	2.	Replace the system board and retest.
CD Drive Test Error Codes
Failed CD Drive Read Test	1.	Replace the CD and retest.
Failed CD Drive Seek Test	2.	Verify that the speakers are connected.
Failed ID Test	3.	Verify that drivers are loaded and properly
	installed.
Failed Read Test	4.	Replace the CD drive and retest.
Failed Controller Test	5.	Replace the system board and retest.

Failed Random Read Test

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