HP I 1000Base-T, HSC/I 1000Base-SX manual Contacting Your HP Representative

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Gigabit Ethernet Resources

Contacting Your HP Representative

Contacting Your HP Representative

If you have no service contract with HP, you may follow the procedure described below, but you will be billed accordingly for time and materials.

If you have a service contract with HP, document the problem as a Service Request (SR) and forward it to your HP representative. Include the following information where applicable:

•A characterization of the problem. Describe the events leading up to and including the problem. Attempt to describe the source and symptoms of the problem.

Your characterization should include: HP-UX commands; communication subsystem commands; job streams; result codes and messages; and data that can reproduce the problem. You should also provide a network map with the host name, IP/Internet address, and station address of each system connected with the HP system.

Illustrate as clearly as possible the context of any message(s). Prepare copies of information displayed at the system console and user terminal.

•Obtain the version, update, and ﬁx information for all software. For example, to check the version number, execute:

what /stand/vmunix grep gelan or the swlist command and look for GigEther-00 (for gelan on HP-UX 11i and later)

or

what /stand/vmunix grep igelan or the swlist command and look for GigEther-01 (for igelan on HP-UX 11i and later).

To check the version of your kernel, execute uname -r.

This allows HP to determine if the problem is already known and if the correct software is installed at your site.

•Prepare copies of the /etc/hosts, /etc/rc.config.d/hpgelanconf (or hpigelanconf), and /etc/rc.config.d/netconf ﬁles.

•Execute the dmesg command and record messages about the status of the card.

•Execute the lanscan -vcommand and record the output.

•Execute the display command of the lanadmin diagnostic on the Gigabit Ethernet interface and record the output.

•Record the troubleshooting ﬂowchart number where you are unable to resolve the problem.

•Record all error messages and numbers that appear at the user terminal and the system console.

•Save all network log ﬁles: /var/adm/nettl.LOG00 and nettl. LOG01 /var/adm/nettl.LOG000 and nettl. LOG001 (for HP-UX 11i and later)

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Chapter 3

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Contents Manufacturing Part Number J5683-90002 E0602 Legal Notices Page Page Preface Page Introduction Features Product OverviewDifferences Between gelan and igelan Performance on A6794A, A6847A, and A6825AProduct Description Driver Supported Systems Operating Name About this ManualList of Gigabit Ethernet Products GelanAbout this Manual About this Manual Chapter Conﬁguring Gigabit Ethernet Link Parameters Understanding the Gigabit Ethernet ParametersGeneric Parameters Receive ﬂow control Performance Tuning ParametersSpeed Duplexity Autonegotiation Performance Tuning Parameters Name Range Default UnitsUsing the lanadmin Tool with Gigabit Ethernet $ lanadmin -Astationaddr nmid/ppaExamples Displaying ValuesOption Display Setting Values Option Setting$ lanadmin -X stats clear nmid/ppa Gigabit Ethernet Resources HP-UX Manual Reference Pages Manuals Available for Gigabit Ethernet Other Useful ManualsError Messages Logging MessagesNettl -traceoff -entity igelan Contacting Your HP Representative Lanadmin -x cardinfo nmid lanadmin -x stats drv nmid Contacting Your HP Representative Chapter Troubleshooting Troubleshooting Overview Diagnostic Flowcharts Chart Type of Test PurposeOperational Flowchart 1 Cable and LED TestFlowchart Flowchart 1 Procedures Flowchart 2 Link Level Test Flowchart 2 Procedures Flowchart 3 Network Level Tests Flowchart 3 ProceduresFlowchart 3a Flowchart 3a ARP TestFlowchart 3a Procedures Flowchart 3b ping Test Flowchart 3bFlowchart 3b Procedures Flowchart 3b Flowchart 3b Procedures Flowchart 4 Transport Level Test Flowchart 4 Procedures Flowchart 5 Bridge/Gateway Loopback Test Flowchart 5 Procedures Flowchart 6 Conﬁguration Tests Flowchart 6 Procedures Flowchart 6a ioscan and lanscan Test Flowchart 6aFlowchart 6a Procedures Flowchart 6b netfmt and lanadmin Test Flowchart 6bFlowchart 6b Procedures Flowchart 6c ifconﬁg Test Flowchart 6cFlowchart 6c Procedures Diagnostic Flowcharts Chapter Gigabit Ethernet lanadmin Display LAN Interface Status Display LAN Interface Status DisplayHP-UX 11.0 lanadmin output RFC 1213 MIB Field DescriptionRFC 1213 MIB RFC 1284 Ethernet-Like Interface Statistics Gigabit Ethernet Card Statistics Card Statistics Output Field Description Driver Statistics Host Command StatisticsExplanation of Card Statistics NIC Events StatisticsExplanation of Card Statistics Appendix B Hardware Reference Information Table C-2 LED Description and Status for 1000Base-T Meaning of the LEDsTable C-1 LED Description and Status for 1000Base-SX LED Description On Steady Flashing Off ColorTable C-3 Cabling Requirements for 1000Base-SX Cabling RequirementsBack-to-Back Connection Table C-4 Cabling Requirements for 1000Base-TCard Speciﬁcations A4924A/A4925A/A4926AA4929A A6825A/A6847A Hardware Regulatory Statements FCC Statement For U.S.A CanadaEMI Statement European Community EMI Australia and New ZealandVcci Japan PCI Card Only Laser Safety Statements Laser Safety European Union Optical Transceiver OnlyLaser Safety Statements Appendix D Laser Safety Statements Appendix D Laser Safety Statements Appendix D Laser Safety Statements Appendix D Glossary NumericsGlossary Glossary