HP dm4-1160us Movie is not visible on an external display, Device driver must be reinstalled

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A movie is not visible on an external display

1.If both the computer display and an external display are turned on, press the f4 action key one or more times to switch between the two displays.

2.Configure the monitor settings to make the external display primary:

a.Right-click on a blank area of the computer desktop, and select Screen resolution.

b.Specify a primary display and a secondary display.

NOTE: When using both displays, the movie image will not appear on any display designated as the secondary display.

To get information about a multimedia question not covered in this guide, go to Start > Help and Support.

The process of burning a disc does not begin, or it stops before completion

●Be sure that all other programs are closed.

●Turn off Sleep mode and Hibernation.

●Be sure that you are using the right kind of disc for your drive. See your user guides for more information about disc types.

●Be sure that the disc is inserted properly.

●Select a slower write speed and try again.

●If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive.

●Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device Manager.

A device driver must be reinstalled

1.Remove any discs from the optical drive.

2.Select Start > Control Panel > System and Security. Then, in the System area, click Device Manager.

3.In the Device Manager window, click the arrow next to the type of driver you want to uninstall and reinstall (for example, DVD/CD ROMs, Modems, and so on).

4.Right-click the device listing and click Uninstall. When prompted, confirm that you want to delete the device, but do not restart the computer. Repeat for any other drivers you want to delete.

5.In the Device Manager window, click Action, and then click Scan for hardware changes. Windows scans your system for installed hardware and installs default drivers for any devices requiring drivers.

NOTE: If you are prompted to restart the computer, save all open files, and then continue with the restart.

6.Reopen Device Manager, if necessary, and then verify that the drivers are once again listed.

7.Try running your program again.

If uninstalling and reinstalling the device drivers does not correct the problem, you may need to update your drivers using the procedures in the following section.

Optical drive 47

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Contents HP Pavilion Notebook PC Product notice Safety warning notice Iv Safety warning notice Table of contents Pointing devices and keyboard Power management Drives Disabling and enabling QuickWeb 104 Identifying the hardware FeaturesTop components TouchPadLights Component Description Power light White Power is onPanel System and Security Power Options Power button and fingerprint readerFn key KeysRight-side components Front componentsLeft-side components Display components Bottom components Wireless antennasComponent Description Additional hardware components LabelsComponent Description Identifying wireless and network status icons Using wireless devicesNetworking Icon Name DescriptionUsing the wireless controls Using the wireless action keyUsing HP Wireless Assistant software Using operating system controls Using a WlanProtecting your Wlan Setting up a WlanConnecting to a Wlan Using HP Mobile Broadband select models only Roaming to another networkInserting a SIM Removing a SIM Bluetooth and Internet Connection Sharing ICS Using Bluetooth wireless devicesTroubleshooting wireless connection problems Cannot connect to a WlanCannot connect to a preferred Wlan network Current Wlan network security codes are unavailable Network icon is not displayedConnecting to a local area network LAN Cannot connect to the wireless routerWlan connection is very weak Page Setting pointing device preferences Using pointing devicesUsing the TouchPad Pointing devices and keyboardSelecting Scrolling Using TouchPad gesturesUsing the action keys Connecting an external mouseIcon Action Description Using the hotkeys Icon Function Hotkey Description Cleaning the TouchPad and keyboardPointing devices and keyboard Multimedia features MultimediaIdentifying your multimedia components Multimedia Using the media activity functions Using the media activity action keysMultimedia software Opening preinstalled multimedia software Using HP MediaSmart softwareUsing other multimedia software Connecting external audio devices Installing multimedia software from a discAudio Checking your audio functionsUsing the audio-in microphone jack Using the audio-out headphone jackUsing the external monitor port VideoConnecting an Hdmi device Identifying the installed optical drive Configuring audio for Hdmi select models onlyOptical drive Selecting the right disc CDs, DVDs, and BDs Using optical discs CDs, DVDs, and BDsCD-R discs LightScribe CD orPlaying a CD, DVD, or BD Changing DVD region settings Configuring AutoPlayObserving the copyright warning Copying a CD or DVDCreating burning a CD, DVD, or BD Removing an optical disc CD, DVD, or BD Computer does not detect the optical drive TroubleshootingDisc does not play Preventing playback disruptionsMovie stops, skips, or plays erratically Disc does not play automaticallyMovie is not visible on an external display Device driver must be reinstalledObtaining the latest HP device drivers WebcamAdjusting webcam properties Setting power options Power managementUsing power-saving states Initiating and exiting SleepUsing power plans Using the battery meterViewing the current power plan Initiating and exiting HibernationSetting password protection on wakeup Using external AC powerSelecting a different power plan Customizing power plansConnecting the AC adapter Using battery power Testing an AC adapterIdentifying batteries Using Battery Check Finding battery information in Help and SupportDisplaying the remaining battery charge Inserting or removing the batteryPage Charging a battery Maximizing battery discharge timeManaging low battery levels Calibrating a battery Identifying low battery levelsResolving a low battery level Disable Hibernation and Sleep Fully charge the batteryDischarge the battery Fully recharge the batteryReenable Hibernation and Sleep Conserving battery power Switching between graphics modes select models onlyStoring a battery Disposing of a used batteryClick Shut down Shutting down the computerIdentifying installed drives DrivesHandling drives Using Disk Defragmenter Using HP ProtectSmart Hard Drive ProtectionUsing Disk Cleanup Improving hard drive performanceIdentifying HP ProtectSmart Hard Drive Protection status Using HP ProtectSmart Hard Drive Protection softwareReplacing the hard drive Page Page Page Page Connecting a USB device Using a USB deviceExternal devices Removing a USB deviceUsing an eSATA device Connecting an eSATA deviceRemoving an eSATA device Page Using Digital Media Slot cards External media cardsInserting a digital card Removing a digital card Adding or replacing memory modules Memory modulesPage Page Upgrading a memory module in the primary memory module slot Page Page Page Computer risk Security feature Using passwordsSecurity Protecting the computerSetting passwords in Windows Setting passwords in Setup UtilityPassword Function Managing an administrator password Administrator passwordPower-on password Using antivirus softwareUsing firewall software Installing critical security updatesInstalling an optional security cable Locating the fingerprint reader Using the fingerprint readerRegistering fingerprints Using your registered fingerprint to log on to Windows Disabling and enabling QuickWeb HP QuickWebStarting Setup Utility Setup UtilityUsing Setup Utility Changing the language of Setup UtilityNavigating and selecting in Setup Utility Restoring default settings in Setup UtilityDisplaying system information Exiting Setup Utility Setup Utility menusSystem Configuration menu Main menuPrimary Hard Disk Self Test Diagnostics menuSoftware updates Updating the BiosDetermining the Bios version Updating programs and drivers Downloading a Bios updatePage Creating recovery discs Backup and RecoveryBacking up your information Using system restore points Using Windows Backup and RestoreWhen to create restore points Create a system restore pointPerforming a recovery Recovering from the recovery discsRestore to a previous date and time 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