HP C1E67UT Troubleshooting and support, Computer is unable to start up, Computer screen is blank

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A Troubleshooting and support

Troubleshooting

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer does not start up:

●If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power.

NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.

●If the computer is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.

The computer screen is blank

If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause:

●The computer may be in the Suspend state or in Hibernation. To exit Suspend or Hibernation, briefly press the power button. Suspend and Hibernation are energy-saving features that turn off the display. Suspend and Hibernation can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level. To change these and other power settings, right-click the Battery icon in the notification area, at the far right of the taskbar, and then click Preferences.

●The computer may not be set to display the image on the computer screen. To transfer the image to the computer screen, press fn+f4. On most models, when an optional external display, such as a monitor, is connected to the computer, the image can be displayed on the computer screen or the external display, or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the computer display, one or more external displays, and simultaneous display on all devices.

Software is functioning abnormally

If the software is unresponsive or responds abnormally, restart the computer by selecting Computer

>Shutdown > Restart. If you cannot restart the computer using this procedure, see the next section, The computer is on but is not responding on page 89.

88 Appendix A Troubleshooting and support

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Contents HP Notebook Product notice Safety warning notice Iv Safety warning notice Table of contents VGA Using Media Card Reader cards select models only Vii Memory modules Security Performing a system recovery Backing up your information Input power Operating environment Welcome Finding information Resources For information aboutFinding information TouchPad Getting to know your computerTop Top Lights Buttons and fingerprint reader select models only Select Computer Control CenterGetting to know your computer Keys Fn keyFront Right RightGetting to know your computer Left SdxcRear Display DisplayGetting to know your computer Bottom BottomGetting to know your computer Networking Creating a wireless connection Using an Internet service provider ISPIdentifying wireless and network status icons Turning wireless devices on and offSetting up a new Wlan Using a WlanConnecting to an existing Wlan Protecting your Wlan Roaming to another networkUsing a modem select models only Using Bluetooth wireless devices select models onlyConnecting to a wired network Connecting a modem cableConnecting a country- or region-specific modem cable adapter Connecting to a local area network LAN select models only Identifying the hot keys Using the keyboardKeyboard and pointing devices Using keypads Using the embedded numeric keypadUsing an optional external numeric keypad Turning the embedded numeric keypad on and offTurning the TouchPad off and on Using the TouchPadUsing TouchPad gestures NavigatingScrolling Select Computer More ApplicationsPinching/Zooming Setting pointing device preferencesUsing the pointing stick Using the audio features MultimediaChecking your audio functions Using the webcam select models onlyAdjusting the volume Using video devices VGASelect Configure Display Settings Click Detect Monitors DisplayPortPage Using power-saving states Power managementSetting power options Shutting down the computerInitiating and exiting Suspend Initiating and exiting HibernationUsing power management Using battery powerUsing the Power icon Viewing the current power management settingsDisplaying the remaining battery charge Inserting or removing the batteryCharging a battery Identifying low battery levels Maximizing battery lifeManaging low battery levels Resolving a low battery level Conserving battery powerStoring a battery Replacing the battery Using external AC powerDisposing of a used battery Testing an AC adapter Drives Handling drivesRemoving or replacing the service door Removing the service doorReplacing the service door Replacing or upgrading the hard driveRemoving the hard drive Page Installing a hard drive Page Replacing an optical drive Page Inserting an optical disc Using optical drives select models onlyIdentifying the installed optical drive Removing an optical discWhen the disc tray opens normally Page Inserting a digital card Using Media Card Reader cards select models onlyExternal cards and devices Removing a digital cardUsing ExpressCards select models only Configuring an ExpressCardInserting an ExpressCard Using a USB device Removing an ExpressCardConnecting a USB device Removing a USB deviceRemoving a 1394 device Using 1394 devicesConnecting a 1394 device Removing an eSATA device Using an eSATA deviceConnecting an eSATA device Using optional external devices Using optional external drivesUsing the docking connector Memory modules Memory modules Page Security Protecting the computerSetting passwords in Computer Setup Using passwordsSetting passwords in the operating system Entering a Bios administrator password Using a Computer Setup DriveLock passwordManaging a Bios administrator password Managing a DriveLock password Using Computer Setup Automatic DriveLockManaging an Automatic DriveLock password Entering a DriveLock passwordUsing firewall software Installing an optional security cableUsing the fingerprint reader select models only Enabling fingerprint authentication during logonEnrolling your fingerprint Backup and Recovery Performing a system recoveryPage Backing up your information Using Computer Setup Computer Setup Bios and Advanced System DiagnosticsStarting Computer Setup Navigating and selecting in Computer SetupRestoring factory settings in Computer Setup Downloading a Bios update Updating the BiosDetermining the Bios version Using Advanced System Diagnostics MultiBoot About the boot device orderEnabling boot devices in Computer Setup Considering boot order changesChoosing MultiBoot preferences Setting a new boot order in Computer SetupEntering MultiBoot Express preferences Dynamically choosing a boot device using the f9 promptSetting a MultiBoot Express prompt Computer is unable to start up Troubleshooting and supportTroubleshooting Computer screen is blankComputer is unusually warm Wireless network connection is not workingComputer is on but is not responding An external device is not workingOptical disc tray does not open for removal of a CD or DVD Computer does not detect the optical driveDisc does not play Movie is not visible on an external displayContacting support Labels ComponentCleaning procedures Cleaning your computerCleaning products Cleaning the displayCleaning the sides and cover Cleaning the TouchPad and keyboardSpecifications Input powerOperating environment Electrostatic discharge Symbols/Numerics IndexWlan VGA

C1E67UT specifications

The HP C1E67UT is a dynamic and robust notebook designed for professionals and everyday users who seek reliability and performance in their computing experience. This laptop stands out due to its powerful specifications and innovative technologies that cater to a wide range of tasks, from business applications to multimedia usage.

One of the key features of the HP C1E67UT is its powerful processor. Equipped with an Intel Core i5 or i7 processor, this laptop ensures a seamless performance that can handle multiple applications simultaneously. This level of processing power makes it suitable for multitasking, allowing users to run demanding applications like graphics software, video editors, and even more straightforward tasks like browsing the web and creating documents without slowdowns.

The display on the HP C1E67UT is another highlight, offering a vibrant and crisp graphics experience. With a Full HD resolution, users can enjoy sharp images and vivid colors, making it ideal for watching movies or viewing high-resolution photos. The anti-glare screen technology further enhances usability, allowing work in varied lighting conditions without straining the eyes.

In terms of storage, the HP C1E67UT provides ample space to accommodate large files and applications. With options for SSD storage, it offers faster boot times and quicker access to data compared to traditional hard drives. This speed is invaluable for users who rely on quick file access for their daily activities.

Connectivity is well catered for with multiple USB ports, HDMI output, and Wi-Fi capabilities. This laptop also includes Bluetooth technology, facilitating seamless connections with various peripherals such as printers, mice, and headphones. The presence of an integrated webcam and dual-array microphones support video conferencing, enhancing productivity for remote work or virtual meetings.

Durability is essential for any professional device, and the HP C1E67UT does not disappoint. Built with robust materials, it withstands everyday wear and tear, making it a reliable companion for users who travel frequently or work in dynamic environments.

In conclusion, the HP C1E67UT is a powerful, feature-rich notebook designed to meet the needs of both professionals and casual users. Its combination of a strong processor, vibrant display, generous storage options, and durable build makes it an excellent choice for anyone seeking a reliable computing solution. With its array of features, the HP C1E67UT is well-equipped for any task, from business applications to entertainment, catering to a diverse audience.
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