Troubleshooting
Is the Notebook Unresponsive?
If the notebook has stopped responding, first try to shut down the notebook using the shutdown procedure for your operating system.
■Select Start > Turn Off Computer > Turn Off. (On your notebook, the Turn Off Computer button might be called the Shut Down button, depending on your network connections).
If the notebook remains unresponsive, try the following emergency shutdown procedures in the sequence provided:
■Press ctrl+alt+delete, and then select Shut Down > Turn Off.
■If you cannot shut down the notebook by using ctrl+alt+del, slide and hold the power switch for at least 4 seconds.
■If you are unable to shut down the notebook with the power switch, remove the battery pack and disconnect the notebook from external power.
Is the Notebook Overheating?
It is normal for the notebook to feel warm to the touch while it is in use. But if the notebook feels extremely warm, it might be overheating because a vent is blocked.
If you suspect that overheating could be causing the problem, allow the notebook to cool to room temperature. Then be sure to keep all vents free from obstructions while you are using the notebook.
Vent locations are identified in Chapter 4, “Component ID” and in the Hardware and Software Guide.
Getting Started |