HP NC4200 manual Contacting Customer Care by E-mail or Telephone

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Troubleshooting

Contacting Customer Care by E-mail or Telephone

If the notebook is connected to the Internet, select Start > Help and Support to get help by e-mail or to access customer support telephone numbers.

If the notebook is not connected to the Internet, refer to the printed Worldwide Telephone Numbers booklet (English only) included with the notebook to contact Customer Care.

Taking the Notebook to a Service Partner

In addition to providing the information listed in the “Preparing to Call Customer Care” section earlier in this appendix, be sure to delete all passwords or to disclose all passwords to the service partner.

■For information about deleting a Microsoft Windows password, refer to Start > Help and Support. (The deletion procedures vary with the types of Windows passwords you have set).

■For information about deleting an HP password, refer to the Hardware and Software Guide.

■To contact Customer Care, refer to the printed Worldwide Telephone Numbers booklet (English only) included with the notebook.

A–10	Getting Started

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Contents Getting Started Page Contents Component ID Index Hardware Setup Identify the Setup Hardware Insert the Battery Pack Connect the Modem Connecting the Modem to an RJ-11 Jack Connecting the Modem with an Adapter Connect the Notebook to External Power Open the Notebook Turn On the Notebook Software Setup Welcome to Windows Software Setup Select Your Regional Preferences Select No, I don’t accept them, and then select Next Accept the License AgreementsName Your Notebook Register Online with Hewlett-Packard window, you can Register OnlinePress the Finish Button Create User AccountsNext Steps Enable or Disable TouchPad Tapping Protect Your Notebook Select Start All Programs Norton AntiVirus Help and Support Protect the Notebook from VirusesProtect Your System Files Setting a Restore PointUpdating Software Protect Your PrivacyProtect the Notebook from Power Surges Use the Notebook Safely Turn Off the Notebook Properly Connect to the Internet Enable Communication HardwareSet Up Internet Service Using an ISP-Provided Icon Access the User Guides Component ID Components Keyboard ComponentsFront Components Rear Components Left-Side Components Right-Side Components Bottom Components Support LabelsTroubleshooting Power Features Quick TroubleshootingCan the Notebook Not Be Turned On? Is the Notebook Screen Blank? Is Software Functioning Abnormally? Is the Notebook Overheating? Is the Notebook Unresponsive?Start Help and Support Is an External Device Not Working?Help and Support Center Preparing to Call Customer Care Contact Customer CareContacting Customer Care by E-mail or Telephone Taking the Notebook to a Service PartnerSystem Restore Altiris Local Recovery Safeguarding Your DataSetting System Restore Points Repairing or Reinstalling Applications Reinstalling Applications from Discs Reinstalling Applications from Your Hard DriveRepairing the Operating System Reinstalling the Operating System ÄFormatting a drive deletes all current files Reinstalling Device Drivers and Other Software Updating Reinstalled Software Application and Driver IndexApplication and Driver Recovery disc B-1 Index-3 Operating System disc B-1,B-6 Index-5 Numbers A-10