HP 430239-001 manual Troubleshooting resources

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Troubleshooting

Troubleshooting resources

If you experience computer problems, follow the troubleshooting steps below:

1.Refer to “Quick troubleshooting,” next in this chapter.

2.Access additional information about the computer and Web site links through Help and Support. Select Start > Help and Support.

✎Although many checkup and repair tools require an Internet connection, other tools can help you fix a problem when the computer is offline.

3.Contact Customer Care for further assistance.

Getting Started

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Contents Getting Started Page Contents Troubleshooting Index Identify required hardware First-time setupComponent Refer to Appendix C, Backup and recovery, for instructions Set up the computerInsert the battery Connect the computer to external power First-time setup Turn on the computer First-time setup Set up the software Create recovery discs recommended Identify and install hardware Install additional hardware and softwareNext steps Computer includes software that may be Locate and install softwareProtect the computer from viruses Protect the computerProtect your system files Protect your privacy Protect the computer from power surgesUse the computer safely Next steps Connect to a computer network Locate the user guides Update your softwareTurn off the computer correctly Troubleshooting resources TroubleshootingComputer is unable to start up Quick troubleshootingComputer screen is blank Software is functioning abnormally Computer is turned on but not responding Computer is unusually warm An external device is not working Home wireless network connection is not working Customer Care Help and SupportContact Customer Care by e-mail or telephone Prepare to contact Customer CareGetting Started Top components Keys Pointing devices Wireless antennae select models only Rear components Front componentsRight-side components Left-side components Bottom components Choose an ISP Connect to the Internet from your homeUse the New Connection Wizard Choose the type of Internet connection Safeguard your data Backup and recoveryBack up specific files or folders Back up the systemBack up the entire hard drive Back up modifications made to the system Schedule backups Recover the system Create recovery discs highly recommended To create a set of recovery discs Performing a recovery from the recovery discs Perform a recoveryInitiating a recovery from the hard drive recovery partition Operating environment SpecificationsRated input power Index Index Keys Embedded numeric keypad A-3 Regulatory, Safety Environmental Notices Index-5