HP 430239-001 Prepare to contact Customer Care, Contact Customer Care by e-mail or telephone

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Troubleshooting

Prepare to contact Customer Care

For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail:

■Product name located on the display or keyboard.

■Serial number (s/n) listed on the service tag.

❏The service tag label is on the bottom of the computer.

❏To display the service tag information on the computer screen, select Start > Help and Support > System Information.

■Date the computer was purchased.

■Conditions under which the problem occurred.

■Error messages that have been displayed.

■The manufacturer and model of the printer or other accessories connected to the computer.

■Operating system version number and registration number.

To display the operating system version number and registration number, select Start > Help and Support > System Information. (On some models, the registration number may be identified in the Operating System table as the Product Id).

Contact Customer Care by e-mail or telephone

If the computer is connected to the Internet, select Start > Help and Support to get help by e-mail or to access the Customer Care telephone numbers.

3–10	Getting Started

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Contents Getting Started Page Contents Troubleshooting Index First-time setup Identify required hardwareComponent Set up the computer Refer to Appendix C, Backup and recovery, for instructionsInsert the battery Connect the computer to external power First-time setup Turn on the computer First-time setup Set up the software Create recovery discs recommended Identify and install hardware Install additional hardware and softwareNext steps Locate and install software Computer includes software that may beProtect the computer from viruses Protect the computerProtect your system files Protect the computer from power surges Protect your privacyUse the computer safely Next steps Connect to a computer network Update your software Locate the user guidesTurn off the computer correctly Troubleshooting Troubleshooting resourcesQuick troubleshooting Computer is unable to start upComputer screen is blank Software is functioning abnormally Computer is turned on but not responding Computer is unusually warm An external device is not working Home wireless network connection is not working Help and Support Customer CarePrepare to contact Customer Care Contact Customer Care by e-mail or telephoneGetting Started Top components Keys Pointing devices Wireless antennae select models only Front components Rear componentsRight-side components Left-side components Bottom components Connect to the Internet from your home Choose an ISPUse the New Connection Wizard Choose the type of Internet connection Backup and recovery Safeguard your dataBack up the system Back up specific files or foldersBack up the entire hard drive Back up modifications made to the system Schedule backups Recover the system Create recovery discs highly recommended To create a set of recovery discs Perform a recovery Performing a recovery from the recovery discsInitiating a recovery from the hard drive recovery partition Specifications Operating environmentRated input power Index Index Keys Embedded numeric keypad A-3 Regulatory, Safety Environmental Notices Index-5