HP 430239-001 manual Help and Support, Customer Care

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Troubleshooting

Help and Support

If the preceding questions and solutions did not address your problem, access Help and Support by selecting Start > Help and Support. In addition to providing information about your operating system, Help and Support provides

■Information about the computer, such as model and serial number, installed software, hardware components, and specifications.

■Answers to questions about using the computer.

■Product information to help you learn to use the computer and operating system features.

■Updates for the operating system, device drivers, and software provided on the computer.

■Checkups for computer functionality.

■Automated and interactive troubleshooting, repair solutions, and system recovery procedures.

■Links to community forums of IT experts.

Customer Care

If you are unable to find the help you need by using Help and Support, you may need to contact Customer Care.

Getting Started

3–9

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Contents Getting Started Page Contents Troubleshooting Index Identify required hardware First-time setupComponent Refer to Appendix C, Backup and recovery, for instructions Set up the computerInsert the battery Connect the computer to external power First-time setup Turn on the computer First-time setup Set up the software Create recovery discs recommended Install additional hardware and software Identify and install hardwareNext steps Computer includes software that may be Locate and install softwareProtect the computer Protect the computer from virusesProtect your system files Protect your privacy Protect the computer from power surgesUse the computer safely Next steps Connect to a computer network Locate the user guides Update your softwareTurn off the computer correctly Troubleshooting resources TroubleshootingComputer is unable to start up Quick troubleshootingComputer screen is blank Software is functioning abnormally Computer is turned on but not responding Computer is unusually warm An external device is not working Home wireless network connection is not working Customer Care Help and SupportContact Customer Care by e-mail or telephone Prepare to contact Customer CareGetting Started Top components Keys Pointing devices Wireless antennae select models only Rear components Front componentsRight-side components Left-side components Bottom components Choose an ISP Connect to the Internet from your homeUse the New Connection Wizard Choose the type of Internet connection Safeguard your data Backup and recoveryBack up specific files or folders Back up the systemBack up the entire hard drive Back up modifications made to the system Schedule backups Recover the system Create recovery discs highly recommended To create a set of recovery discs Performing a recovery from the recovery discs Perform a recoveryInitiating a recovery from the hard drive recovery partition Operating environment SpecificationsRated input power Index Index Keys Embedded numeric keypad A-3 Regulatory, Safety Environmental Notices Index-5