HP E330 Cannot transfer images from the camera to my computer, My camera shuts down unexpectedly

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Chapter 8

My camera stalls when establishing a connection to the computer.

Your memory card may have a large number of images stored on it. The more images you have on your card, the longer it takes to establish a connection to the computer (up to five minutes). If you have a large number of images on the memory card, be sure to allow this additional time to establish the connection.

Ensure that the USB cable is properly connected to the camera and computer, either directly or via an optional dock.

Try connecting the USB cable to another USB port on the computer.

Turn the camera off, then on again. If that does not fix the problem, reset the camera (see Resetting the camera” on page 26).

If the problem persists, contact HP Support (see Product support” on page 32).

I cannot transfer images from the camera to my computer.

Either install the HP Photosmart Software (see Install the software” on page 6), or see Transferring images without HP Photosmart Software” on page 18.

Configure your camera preferences so the HP Photosmart software starts automatically when you connect your camera to your Macintosh. Open the HP Photosmart Camera settings in System Preferences to make changes, or to view the camera software help.

Set your camera to act as a Disk Drive (see USB Configuration in “Using the Camera Setup Menu” on page 25), then follow the steps in “Connecting to the computer” on page 18.

I get an error message when transferring images to my computer.

A power surge or electrostatic discharge may have affected the camera. Close the HP Photosmart Software, disconnect the camera from the computer, and reset the camera (see Resetting the camera” on page 26). Then, restart the image transfer process (see Transferring images with HP Photosmart Software” on page 17).

The HP Photosmart Software does not start automatically when I connect to my Macintosh.

Configure your camera preferences so the HP Photosmart software starts automatically when you connect your camera to your Macintosh. Open the HP Photosmart Camera settings in System Preferences to make changes, or to view the camera software help.

The HP Photosmart Software takes a long time before it is ready to transfer images from my camera.

Having a large number of files stored on an optional memory card affects the amount of time it takes for the HP Photosmart Software to start transferring images. For best results, transfer images to your computer frequently, and always format the card after transferring images (see Install and format an optional memory card” on page 6).

My camera shuts down unexpectedly.

A power surge or electrostatic discharge may have affected the camera. Remove the battery and reset the camera (see Resetting the camera” on page 26). Then reinstall the battery and turn on the camera.

Recharge the battery.

Replace the battery.

30 Troubleshooting

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Contents HP Photosmart E330 series Digital Camera Legal and notice information Contents Troubleshooting SpecificationsProduct support Managing batteriesShutter button Getting startedCamera top and back Install the batteries Camera front, side, and bottomBefore taking pictures Turn on the cameraSet the date and time Choose the languageSet the region Install and format an optional memory card Install the softwareMacintosh Using your cameraWindows Picture Capture . Slide Taking pictures and recording video clipsTaking pictures Recording video clips Instant ReviewDigital zoom Shooting Mode, then pressSetting the flash Flash Setting-Red-EyePicture Capture , use Landscape Sunset ,Using the Picture Capture Menu Full Color Default, Black & White, SepiaPicture Capture Menu Using the Self-Timer settingUsing the Burst setting Reviewing images and video clips Images onUsing the Playback Menu Deleting imagesRemoving red eyes Magnifying imagesViewing thumbnails Tagging images as FavoritesViewing slideshows Transferring and printing images Transferring images with HP Photosmart SoftwareTransferring images without HP Photosmart Software Connecting to the computerPhotosmart Express Menu see Using HP Photosmart Express on If the Print marked pictures? screen is Using a memory card readerPrinting images directly to a printer Chapter Using HP Photosmart Express Using the Photosmart Express MenuMarking images for printing To display the Photosmart Express MenuChapter Setting up online destinations in the camera Buying prints onlineSharing images Photosmart Express Menu, then highlightSending images to online destinations Using the Camera Setup Menu Playback menusProblems and solutions TroubleshootingResetting the camera Camera does not respond when I press a button Have to recharge the NiMH batteries frequentlyNiMH batteries will not charge It takes the camera a long time to turn onMy image is blurry My image is too brightMy image is too dark My image is grainyCamera responds sluggishly when trying to review images Camera gets warm or even hot to the touchCannot transfer images from the camera to my computer My camera shuts down unexpectedlyCamera error messages Product support Helpful websitesGetting assistance Under Learn about , click Digital PhotographyManaging batteries Top points about batteriesIcon Description Type of Use Alkaline Photo NiMH LithiumRecharging NiMH batteries Specifications Dimensions WeightPower Temperature rangeIndex Page Product name
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