HP 500-169 Speakers and sound, Internet access, Security, Then select Troubleshoot audio playback

Symptom

Possible solution

No sound is

1. From the Start screen, type c, select Control Panel, and then select System and

produced.

Security.

2. Under Action Center, select Troubleshoot common computer problems, and

then select Troubleshoot audio playback.

If you use an High-Definition Multimedia Interface (HDMI) connector on the graphics card

(select models only) to connect your monitor to the computer, you should also connect

analog speakers to the computer Audio Line Out connector if you want to hear sound

during the initial setup of the computer. Refer to the Setup Poster to connect analog

speakers.

If you are using built-in monitor speakers, use the monitor front-panel Volume button to

adjust volume. Use the front-panel buttons to enter the on-screen display (OSD) and

ensure that audio is enabled and that the volume is set appropriately.

Ensure that you connected powered (active) speakers and that they are turned on.

Turn off your computer, and then unplug and reconnect the speakers. Ensure that the

speakers are connected to an audio connector, not a Line In or headphone connector.

To resume from Sleep mode, press the Sleep button (select models only), or press Esc.

Unplug headphones if they are connected to your computer (or speaker system).

Volume is very low

Ensure that you connected the speakers to the Audio Out (lime green) connector on the

or unsatisfactory.

back of the computer. (Additional audio connectors are used for multiple-channel

speakers.) Detached non-powered speakers (speakers without a separate power source,

such as batteries or a power cord) do not produce satisfactory sound. Replace the non-

powered speakers with powered speakers.

Symptom

Possible solution

Internet programs

Log in to your ISP, and start the desired program.

do not start

automatically.

Speakers and sound

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