HP 220-1180qd, 220-1150xt, 220-1185qd, 220-1125, 220-1025 Software troubleshooting, Updating drivers

Page 27

Symptom

Possible Solution

 

 

 

No Signal

Ensure that the gaming device is on.

message appears

Make sure the HDMI cable is connected from the gaming device to the computer.

 

on the display.

Audio drops when a video game is being played.

The system is on Mute. Press the Volume + or Volume – button on the side of the computer to get out of Mute state.

Check the volume setting on the Onscreen Display menu.

Open the Audio Settings menu from within the gaming application to ensure that the correct audio format output is selected. Choose Digital Stereo, or PCM Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.)

Software troubleshooting

Some software repairs are as simple as restarting your computer, and others require performing a System Recovery from files on your hard disk drive.

To repair software problems, try these methods:

Turn the computer off completely, and then turn it on again. Sometimes this is the easiest way to fix a problem.

Update the drivers (see Updating drivers on page 23).

Use Microsoft System Restore (see Microsoft System Restore on page 24) — Restore your computer to a configuration that was in use before the software was installed.

Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on page 25) — Restores the software (if it came with the product) or hardware driver to factory defaults.

System Recovery (see System Recovery on page 28) — Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers.

CAUTION: This erases all data files you have created.

Updating drivers

A driver is a software program that enables your computer to communicate with an attached device, such as a printer, hard disk drive, mouse, or keyboard.

ENWW

Software troubleshooting 23

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Contents Getting Started Copyright and License Table of contents Enww Getting information Tap Start, tap All Programs, and then tap User Guides Type of information Where to findPC Help & Tools folder AssistantEnww Interaction with Applications Features vary by modelTouchSmart Magic Canvas Creating MagnetsWebsite Tiles Protecting your computer Computer risk Computer featureGuidelines for installing software and hardware devices Connecting to the InternetComputer risk Enww Transferring files and settings to your new computer Computer orientation Connecting a game console Return to PC mode from gaming mode Using the remote control in gaming modeHP My Display TouchSmart Edition Using Beats AudioUsing the HP TouchSmart with safety and comfort Using the HP TouchSmart with safety and comfort Symptom Possible solution Computer does not startTap Start Task Manager Display screen PowerKeyboard and mouse with cable Symptom Keyboard and mouse wireless Speakers and sound Internet accessGaming mode TroubleshootingUnder Network and Internet, tap Connect to the Internet Updating drivers Software troubleshootingMicrosoft System Restore Under Programs, tap Uninstall a program Software program and hardware driver reinstallationYearly MaintenanceWeekly MonthlyAs needed Keeping the computer free of dust, dirt, and heatSystem Recovery System Recovery from the Windows 7 Start Menu System Recovery optionsSystem Recovery at system startup System Recovery from recovery media Recovery media Creating recovery media Choosing recovery mediaHow you can help What we do Power to make a change
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220-1025, 220-1125, 220-1180qd, 220-1050xt, 220-1100t specifications

The HP 220-1150xt, 220-1185qd, 27-1015t, 120-1120t, and 120-1126 are a series of innovative desktop computers from Hewlett-Packard, designed to meet a range of user needs, from home and office productivity to entertainment and creative tasks. Each model offers distinct features and technologies that cater to varying preferences and performance requirements.

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