HP Pro 4300 manual Drive Protection System DPS

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G Drive Protection System (DPS)

The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in some computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement.

When these systems are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. Your service provider can use this information to help diagnose conditions that caused you to run the DPS software.

Running DPS will not affect any programs or data stored on the hard drive. The test resides in the hard drive firmware and can be executed even if the computer will not boot to an operating system. The time required to execute the test depends on the manufacturer and size of the hard drive; in most cases, the test will take approximately two minutes per gigabyte.

Use DPS when you suspect a hard drive problem. If the computer reports a SMART Hard Drive Detect Imminent Failure message, there is no need to run DPS; instead, back up the information on the hard drive and contact a service provider for a replacement hard drive.

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Contents Maintenance and Service Guide HP Compaq Pro 4300 Small Form Factor Business PC About This Book Table of contents Smart ATA Drives 101 107 163 Standard Configuration Features Product Features1Front Panel Components Front Panel Components2Rear Panel Components Rear Panel ComponentsSerial Number Location 4Serial Number and Product ID Location Product FeaturesActivating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesComputer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility Using Computer Setup F10 Utilities2Computer Setup-File Computer Setup-FileOptionDescription Computer Setup-Storage3Computer Setup-Storage Sata DefaultsMax eSATA Speed Removable Media BootStorage Options ESATA Port Sata EmulationBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-SecuritySystem IDs Network BootMaster Boot Record Slot SecuritySystem Security Secure Boot ConfigurationDriveLock Security 5Computer Setup-Power Computer Setup-PowerComputer Setup-Advanced 6Computer Setup-Advanced for advanced usersOption Heading Power-On Options Device Options Bios Power-OnOnboard Devices Bus OptionsRecovering the Configuration Settings VGA ConfigurationAMT Configuration Sata Hard Drive Cables Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard DrivesSmart ATA Drives Small Form Factor SFF Chassis DesignationsRelative Humidity Event 55% 40% 10% Electrostatic Discharge InformationGenerating Static Preventing Electrostatic Damage to EquipmentStatic Shielding Protection Levels Personal Grounding Methods and EquipmentGrounding the Work Area Recommended Materials and EquipmentOperating Guidelines Routine Care General Cleaning Safety PrecautionsCleaning the Computer Case Cleaning the KeyboardPower Supply Fan Service ConsiderationsCleaning the Monitor Cleaning the MouseHard Drives Cables and ConnectorsTools and Software Requirements ScrewsLithium Coin Cell Battery Illustrated parts catalog Spare partsComputer major components Front I/O and power switch assembly Description Spare part number Access panelPower supply Heat sink includes replacement thermal materialKeyboard Description Spare part numberOptical drives Expansion cardsMouse Sequential part number listing Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts 1Serial Number and Product ID Location Preparation for DisassemblyPage Description Spare part number Access panel 636924-001 Computer Access PanelDescription Spare part number Front bezel 695080-001 Front BezelBezel Blanks System Board Connector System Board Label Color Component System Board Connections1System Board Connections Installing Additional Memory DIMMsDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMsPage Removing or Installing an Expansion Card Graphics cards for models with WindowsOther boards Remove the access panel Computer Access Panel on Page Page Page Page Page Cable Management Drives Description Spare part number Optical drivesDrive cables Installing and Removing Drives Drive Positions2Drive Positions Mounting Screw Device 3Extra Mounting ScrewsRemoving an Internal 5.25-inch Drive Rotate the drive cage back down to its normal position Installing an Optical Drive into the 5.25-inch Drive Bay 24Connecting the Power and Data Cables Drives Removing an Internal 3.5-inch Drive Page Installing a Drive into the 3.5-inch Internal Drive Bay 33Rotating the Drive Cage Down Drives Page 36Raising the Power Supply Drives Page Page Description Spare part number Baffle 636921-001 BaffleDescription Spare part number Front fan assembly 636922-001 Front Fan AssemblyRemove the chassis fan Front Fan Assembly on Front I/O, Power Switch AssemblyDescription Spare part number Speaker 636925-001 SpeakerDescription Spare part number Heat sink 636919-001 Heat sink47Removing the heat sink screws Heat sink Page Processor Page Pwrcmd Power SupplyPower supply connector label System board connector 4Power supply cable system board connectorSystem Board Page Battery Type 2 Battery Holder Type 1 Battery HolderType 3 Battery Holder Using the Small Form Factor Computer in a Tower Orientation HP/Kensington MicroSaver Security Cable Lock Installing a Security LockPadlock Front Bezel Security Page Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country Accrediting Agency Country-Specific RequirementsPost Error Messages Test under Storage DPS Self-test Post Numeric Codes and Text MessagesTable B-1Numeric Codes and Text Messages Control panel message Description Recommended actionActivity Blinks Possible Cause Table B-2Diagnostic Front Panel LEDs and Audible CodesActivity Blinks Possible Cause Recommended Action Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsRefer to Helpful Hints on page 108 in this guide Helpful HintsPage Computer will not respond to keyboard or mouse Cause Solving General ProblemsTable C-1Solving General Problems Computer date and time display is incorrect Cause SolutionAdvanced Device Options There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Poor performance Cause SolutionUnder Windows System, click Run All apps iconCause Solution Solving Power Problems Table C-2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper Table C-3Solving Hard Drive Problems Solving Hard Drive ProblemsDevice Configuration Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Storage Boot OrderComputer seems to be locked up Cause Solution Solving Media Card Reader Problems Table C-4Solving Media Card Reader ProblemsCan not write to the media card Cause Computer’s software is used to safely eject the card Adjust screen resolution Solving Display ProblemsTable C-5Solving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Image is not centered Cause Solution No Connection, Check Signal Cable displays on screen CauseSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Table C-6Solving Audio Problems Solving Audio ProblemsSound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseLine-in jack is not functioning properly Cause Printer will not turn on Cause Solution Solving Printer ProblemsTable C-7Solving Printer Problems Printer will not print Cause SolutionPrinter prints garbled information Cause Solution Table C-8Solving Keyboard Problems Solving Keyboard and Mouse ProblemsEnter Table C-9Solving Mouse ProblemsSecurity USB Security Solving Hardware Installation ProblemsTable C-10Solving Hardware Installation Problems Control Panel , and then select Device ManagerComputer will not start Cause Solution Table C-11Solving Network Problems Solving Network ProblemsManager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solving Memory Problems Insufficient memory error during operation Cause Solution Table C-12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionTable C-14Solving CD-ROM and DVD Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Table C-13Solving Processor ProblemsMovie will not play in the DVD drive Cause Solution Security Network BootCannot eject compact disc tray-load unit Cause Solving USB Flash Drive ProblemsTable C-15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionSystem will not boot from USB flash drive Cause Solution Unable to connect to the Internet Cause Solution Solving Front Panel Component ProblemsSolving Internet Access Problems Ports are set to Enabled in Security USB SecurityClick Internet Options Select Start Control PanelSolving Software Problems Appendix C Troubleshooting Without Diagnostics Contacting Customer Support Why run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System Recovery Backup and RecoveryRestoring and recovering in Windows System RestoreSystem Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in WindowsUsing the Windows recovery tools Performing a system recoveryUsing f11 recovery tools Cmos Password Security and ResettingResetting the Password Jumper Figure F-1 Cmos button Clearing and Resetting the CmosPage Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer SetupTable H-1Specifications SpecificationsAppendix H Specifications Cmos IndexDVI-D Sata

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