CD and DVD Drives (continued)
Symptom | Possible solution | |
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| |
I cannot create (burn) a disc. | Ensure the disc is inserted with the label facing up and centered in the tray. | |
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| |
| Verify that you are using the correct disc type (media) for the drive. Try a different brand | |
| of disc. | |
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| |
| Make sure the disc is clean and undamaged. If recording stopped during a recording | |
| session, the disc may be damaged; use a different disc. | |
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| |
| Use the correct type of disc for the type of files you are recording. | |
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| |
| When using a | |
| appendable (with space to add more data files) when recording data. | |
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| |
| Verify that you are using the correct disc type when making a copy of a disc. Some | |
| recording programs can record only to the same disc type as the source. For example, | |
| you can record a DVD only to a | |
| a CD only to a | |
|
| |
| Make sure the disc is in the correct drive and you specify the same drive in the CD or | |
| DVD recording software. | |
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| |
| Select a slower write speed for the recording drive, if it is available. | |
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| |
| The recording software may not let you add a track if it exceeds the available space on | |
| your disc. You can make space available by removing one or more tracks from the list | |
| before recording the files to disc. | |
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| |
| Close all software programs and windows before recording. | |
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| |
| Make sure you have enough space available on your hard disk drive to store a | |
| temporary copy of the content. | |
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| |
| If you are on a network, copy the files from a network drive to your hard disk drive first, | |
| and then record them to disc. | |
|
| |
| Close all programs and windows and then restart your PC. | |
|
| |
I cannot add data to a DVD. | Make sure you set the correct recording option (append or add data files) in your DVD | |
| burning software. | |
|
| |
I cannot play a music CD on a | Use a | |
home stereo. |
| |
Try a different brand of disc, or check to see if the brand of disc works with your | ||
| ||
| stereo. Refer to the documentation that came with your stereo or CD player, and | |
| check the manufacturer Web site. | |
|
| |
| Use a CD instead of a DVD. Audio files on a DVD can be played on your PC, but | |
| you cannot create a music DVD to be played in a home CD player. | |
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| |
| Convert .mp3 or .wma audio files to .wav or .cda music files before burning them | |
| to a disc. | |
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6PC Troubleshooting and Maintenance Guide