Hard Disk Drive, Hardware Installation

Hard Disk Drive

Symptom	Possible solution

PC seems to be locked up and not	Use the Windows Task Manager to close any programs not responding or to restart
responding.	the PC:
	1 Press the Ctrl key, the Alt key, and the Delete key on the keyboard at the
	same time.
	2 Select the program that is not responding, and click End Task.
	Or
	Click Shut Down, and then click Restart.
	If this does not work, press and hold the On button for 5 or more seconds to turn off
	the PC. Then, press the On button.

Hard disk drive error message	Double-click the Help and Support icon on the desktop to open the Help and
displays.	Support Center, or refer to the Limited Warranty and Support Guide to contact
	Support for replacement details.

Symptom	Possible solution

A new device is not recognized as	Install the device driver from the CD provided with the device, or download and
part of the system.	install the driver from the device manufacturer Web site.
	You may need an updated driver for Windows XP. Contact the device vendor directly
	for an update.
	For HP peripheral devices, visit the HP Web site. Refer to the Limited Warranty and
	Support Guide for details.

	Ensure that the device is properly and securely connected and that the pins in the
	connector are not bent down.

	Ensure that all cables are properly and securely connected and that the pins in the
	cable or connector are not bent.

	Turn off the PC, turn on the external device, and then turn on the PC to integrate the
	device with the PC.

	Restart the PC, and follow the instructions for accepting the changes.

	Deselect the automatic settings in the operating system for the device, and choose a
	basic configuration that does not cause a resource conflict.
	You can also reconfigure or disable devices to resolve the resource conflict.

New device does not work.	You must be logged in as the computer administrator to install or uninstall a device
	driver. To switch users, click Start, click Log Off, and then click Switch User;
	choose the computer administrator user. (The computer administrator is usually the
	user Owner.)

8PC Troubleshooting and Maintenance Guide