Keyboard and Mouse

Symptom

Keyboard commands and typing are not recognized by the PC.

Keyboard Print button does not work.

Wireless keyboard does not work after installation or is not detected.

Wireless mouse does not work after installation or is not detected.

Cursor does not respond to mouse movement.

Cursor responds slowly to mouse movement.

Cursor does not move using the arrow keys on the keypad.

Cursor moves only vertically or horizontally (or does not move smoothly on the screen).

Mouse does not work after installation or is not detected.

Optical mouse does not track cursor well.

Possible solution

Turn off the PC by using the mouse, reconnect the keyboard to the back of your PC, and then turn on your PC.

Press the Help ? button on the keyboard to open the Help and Support Center, or refer to the Warranty and Support Guide to contact Support for replacement details.

Use the Print menu item in the program (typically located on the File menu).

•Ensure the keyboard is within the range of the receiver.

•Replace the batteries in the wireless keyboard.

•Refer to the documentation that came with the keyboard.

•Ensure the mouse is within the range of the receiver.

•Replace the batteries in the wireless mouse.

•Refer to the documentation that came with the mouse.

Restart your PC using the keyboard:

1Press the Alt and Tab keys on the keyboard at the same time to navigate to an open application.

2Press the Ctrl and S keys on the keyboard at the same time to save your changes in the selected application (Ctrl+S is the keyboard command for Save on most — not all — applications).

3After saving changes in all open applications, press the Ctrl and Esc keys on the keyboard at the same time to display the Start menu.

4Use the up arrow key to select Turn Off Computer, and then press the Enter key on the keyboard.

5Use the left and right arrow keys to select Turn Off, and then press the Enter key.

6After the shutdown is complete, disconnect and reconnect the mouse connector into the back of your PC, and then turn on your PC.

Use a mouse pad or other rough surface under the mouse.

Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys in the number keys group.

Remove the rollerball cover from bottom of mouse (rotate it counter-clockwise), remove the ball, and clean it with a damp, lint-free cloth (not paper). Also clean the rollers on which the ball moves.

Unplug and reconnect the mouse cable to your PC.

Place the mouse on a mouse pad or white sheet of paper, or gently wipe the light sensor lens on the bottom of the mouse with a lint-free cloth (not paper).

PC Troubleshooting and Maintenance Guide 11