HP SR2010NX manual Audio, Symptom Possible solution, Devices, Codec

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Troubleshooting PC

Problems

This section contains a series of tables that describe possible solutions to problems that may occur when using your PC. Each table contains:

Symptoms that describe the sign or warning message for the type of problem.

Possible solutions that describe what you should do to try to solve the problem.

The troubleshooting tables appear in the following order:

Audio

Video

CD and DVD Drives

Display (Monitor)

Hard Disk Drive

Hardware Installation

Internet Access

Keyboard and Mouse

Power

Performance

Miscellaneous

For additional information about monitor problems, or for problems relating specifically to your printer, refer to the documentation provided by the product’s manufacturer.

Audio

Symptom

Possible solution

 

 

No sound is produced.

Press the Mute button on the keyboard to see if the Mute feature is turned on.

 

Or

 

1 Click Start, and then click Control Panel.

 

2 Click Sounds, Speech, and Audio Devices, and then Sounds and Audio

 

Devices.

 

3 Click the Mute check box to remove the check mark from the box.

 

 

 

Click the task bar Volume icon ( ), or use the keyboard controls to increase the volume.

 

 

 

Ensure powered (active) speakers are turned on.

 

 

 

Turn off your PC, and reconnect the speakers.

 

 

 

Press the Standby button (select models only), or press the Esc key on the keyboard to resume

 

from standby mode.

 

 

 

Replace the passive speaker system with an active speaker system (sold separately). Active

 

speakers have a power cord and On button and connect to the Audio Out (green) connector

 

on the PC.

 

 

 

Unplug headphones if they are connected to your PC.

 

 

Codec error messages

Open the file in Windows Media Player. Ensure Windows Media Player is configured to

appear when certain

automatically download codecs.

audio files are played.

If the correct codec is available, the file will play. Note that you must be connected to the

 

Internet to download the codec file.

 

If the correct codec is not available, check to see if there is an update available for

 

Windows Media Player.

 

For more information, open Windows Media Player Help, and then search the online Help for

 

codec.

 

 

4PC Troubleshooting and Maintenance Guide

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Contents PC Troubleshooting and Maintenance Guide USA Table of Contents Repairing Software Problems Creating a Recovery Tools CDCreating Data Backup Discs Creating System Recovery DiscsRunning the Disk Cleanup Program Scheduling Disk Cleanup to run automaticallyUnderstanding Hard Disk Drive Space Checking for Hard Disk Drive ErrorsRunning the Disk Defragmenter Program Quarterly seasonally Recommended Maintenance ScheduleDaily Weekly Monthly Symptom Possible solution AudioDevices CodecSymptom VideoCD and DVD Drives Click Start and then My ComputerDVD recording software Display Monitor Hard Disk Drive Hardware InstallationHard disk drive error message Click Device Manager Internet AccessClick Performance and Maintenance Click Printers and Other Hardware, if it is present Double-clickPhone and Modem OptionsClick Control Panel Double-clickAdd or Remove ProgramsKeyboard and Mouse Keyboard Print button does not workClick the Pointer Options tab PowerMouse Power PerformanceFor and attempt recovery of bad sectors MiscellaneousSoftware Repair Overview Restarting Your PCTurning Off Your PC Choose Turn Off ComputerUpdating Drivers Microsoft System RestoreApplication and Driver Recovery System Recovery Overview Click Start, Control Panel, and then Add or Remove ProgramsTo create or start the Recovery Tools CD Creating a Recovery Tools CDTo create System Recovery discs Running System Recovery from Recovery Discs Running System Recovery from the Hard Disk DriveStarting System Recovery if the PC is responding Starting System Recovery if the PC is not responding
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