Or player and check the manufacturer’s Web site

CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued)

Symptom	Problem	Solution

Cannot create	Problem with PC	• RecordNow! does not let you add a track if it exceeds the available
(burn) a disc.	operation.	space on your disc. You can make space available by removing one
(continued)		or more tracks from the list before recording the files to disc.
		• Close all software programs and windows before recording.
		• Make sure you have enough space available on your hard disk drive
		to store a temporary copy of the content.
		• If you are on a network, copy the files from a network drive to your
		hard disk drive first, and then record them to disc.
		• Enable Direct Memory Access (DMA) on your PC.
		• Restart the PC and try again.

Cannot add files	RecordNow! creates	When recording a music CD, RecordNow! does not allow recording of
to a music CD.	a closed session	additional files after the initial recording.
	music CD.

Cannot add data	Wrong recording option	Make sure you set the correct recording option: Insert your data disc,
to a DVD.	being used.	open RecordNow!, click the Options icon (wrench), click Data, select
		the multiple session recording options, and then click OK.

Cannot play a	Problem with disc.	• Use a CD-R, not a CD-RW disc.
music CD on a		• Try a different brand of disc, or check to see if the brand of disc works
stereo.		with your stereo. Refer to the documentation that came with your stereo
		or player and check the manufacturer’s Web site.
		• Use a CD instead of a DVD. Audio files on a DVD can be played on
		your PC, but you cannot create a music DVD to be played in a home
		CD player.

	Problem with file type.	Convert .mp3 or .wma audio files to .wav or .cda music files before
		recording.
Titles of music	Not connected to	The PC must be connected to the Internet for the artist, title, and track
tracks do not	Internet.	information to appear when playing your music CD in Windows Media
appear on		Player or when recording your music CD with RecordNow!.
the CD.		Note that RecordNow! does not record the information to disc.

An error message	Video capture device	You may need to select the capture device if your PC has both an analog
appears when	not selected.	and a digital video capture device. Refer to the Help menu in the video
capturing video.		capturing program to find out how to change the video device selection.

Cannot play a	Movie recorded using	Your DVD player cannot play video files recorded onto the DVD as data
DVD movie on a	wrong file format.	files. To play a movie properly, use a video recording program such as
DVD player.		WinDVD.

	Problem with recording	Video files recorded with RecordNow! can be viewed on a PC, but not on
	method.	a home DVD video player.

PC Troubleshooting and System Recovery Guide 9

CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued)

Symptom

or player and check the manufacturer’s Web site.