Display (Monitor)
NOTE: If you encounter display (monitor) problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in this table.
Symptom | Problem | Solution |
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|
|
Screen is blank, and | Monitor power cable is not | Reconnect the power plug on the back of the monitor and |
monitor power light is | connected to the monitor or | on the wall outlet. |
not lit. | to the wall outlet. |
|
|
|
|
| Monitor is off (not | Press the On button on the front of the monitor. |
| turned on). |
|
|
|
|
Screen is blank. | Screen saver is enabled. | Press any key or move the mouse to make the screen |
|
| display visible again. |
| PC is in standby mode. | Press the Standby button (select models only), or press the |
|
| Esc key on the keyboard to resume from standby mode. |
|
|
|
| PC is in hibernation mode or | Press the On button to turn on the PC. |
| is off. |
|
|
|
|
| Monitor connector cable is | Inspect the monitor video connector for bent pins. If no pins |
| not properly connected to | are bent, reconnect the monitor connector cable on the |
| the back of the PC. | back of the PC. |
|
|
|
Images on the screen are | The screen resolution setting | Adjust the monitor resolution setting in Windows. See your |
too large or too small, or | may not be set to your liking | monitor documentation for the best resolution for your |
the images are fuzzy. | or may not be the best for | monitor. |
| your monitor. |
|
|
|
|
Hard Disk Drive
Symptom | Problem | Solution |
|
|
|
PC seems to be locked up | Program in use has stopped | Use the Windows Task Manager to close any programs not |
and not responding. | responding to commands. | responding or to restart the PC: |
|
| 1 Press the Ctrl, Alt, and Delete keys on the keyboard at |
|
| the same time. |
|
| 2 Select the program that is not responding, and click |
|
| End Task. |
|
| Or |
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| Click Shut Down, and then click Restart. |
|
| If this does not work, press the On button for 5 or more |
|
| seconds to turn off the PC. Then, press the On button. |
Hard disk drive error | Part of hard disk drive has | Press the Help ? button on the keyboard to open the Help |
message displays. | failed or is about to fail. | and Support Center, or refer to the Warranty and Support |
|
| Guide to contact Support for replacement details. |
PC Troubleshooting and System Recovery Guide 11