HP SR1520NX, SR1519X, SR1520AN, SR1517CL, SR1514NX, SR1510NX, SR1511NX, SR1503WM, SR1538X, SR1536NX Power

Symptom

Problem

Solution

Optical mouse does not

The optical sensor uses the

Place the mouse on a mouse pad or white sheet of paper.

track cursor well.

pattern of the surface to

track the position of the

cursor. Reflective surfaces,

grooved surfaces, glass, or

other see-through surfaces

inhibit the ability of the

sensor to track the cursor.

Mouse sensor is dirty.

Wipe the light sensor lens on the bottom of the mouse with a

lint-free cloth (not paper).

Mouse cursor moves

The wireless mouse moves

Adjust the mouse speed in Windows.

too fast.

the cursor more quickly than

a standard mouse.

Symptom

Problem

Solution

PC will not turn on or start.

PC is not securely connected

Ensure that cables connecting the PC to the external power

to an external power source.

source are plugged in properly.

Green power supply light on

When the cables connecting the PC to the external power

back of PC is out.

source are plugged in properly and the wall outlet is

functioning, the green power supply light should be on; if the

light is not on, refer to the Warranty and Support Guide to

contact Support.

Monitor is not connected or

Connect the monitor to the PC, plug it in, and turn it on.

is not on.

Line voltage selection switch

Set the line voltage selection switch to the correct setting for

is not in the proper position

your country/region, or refer to the Warranty and Support

for your country/region

Guide to contact Support.

(115V￿/230V￿).

Wall outlet is defective.

Test the outlet by connecting a different electrical device to

the outlet.

Wrong memory modules

Reinstall the old memory to return your PC to its original state.

were used in an upgrade, or

Refer to the Upgrading and Servicing Guide for instructions.

memory modules were

installed in the wrong

location.

Hard disk drive is damaged.

Press the Help ? button on the keyboard to open the Help

and Support Center, or refer to the Warranty and Support

Guide to contact Support for replacement details.

After an upgrade or repair,

Reseat drive power, data, and power supply cables. See the

the drive power, data, or

Upgrading and Servicing Guide for instructions.

power supply cables may

not be properly connected.