HP SR1350AP, SR1320AN, SR1399AN, SR1380AN, SR1360CF (PJ749AV), SR1350IN Creating Recovery CDs/DVDs

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Driver Rollback This Microsoft Windows XP feature is part of the Windows Installer program used with the Add or Remove Programs utility in the Control Panel. It can revert to the previous version of a driver program if an installation fails when you are installing a new version of the driver program. For more information, type Rollback into the Search box in Help and Support.

System Restore This Microsoft Windows XP feature allows you to bring your computer configuration back to a previous time when a current software problem may not have existed. The feature does this by creating a ”restore point” where it records the PC settings at that time and date. The installation of some software automatically sets a restore point for you, but it is recommended to manually set restore points, especially before installing or downloading additional software. When using Add Programs from the Add or Remove Programs feature under the computer Control Panel, the operating system automatically creates a restore point before it adds the software. If you experience a problem that you think may be due to software on your computer, use System Restore to return the PC to a previous restore point. For more information, type System Restore into the Search box in Help and Support.

Application and Driver Recovery If the problem with the PC seems to be with only one program or one driver, it may be that the application program or the driver program is damaged. You can reinstall individual factory-installed application programs and driver programs by using the Compaq Application Recovery program (select models only); see ”Application Recovery.”

System Recovery Use the Compaq System Recovery program as a last resort to reinstall the software. Perform System Recovery using the hard disk drive partition first; see ”System Recovery.” If necessary, next perform System Recovery using the recovery discs and choose Standard Recovery; see ”System Recovery Using Recovery Discs.” Finally, if necessary, perform System Recovery using the recovery discs and choose full System Recovery.

Before using the Compaq System Recovery program or the Compaq Application Recovery program, use

System Restore.

NOTE: Your PC hard disk drive contains the System Recovery image in a partition area of the disk drive. The PC does not include recovery discs in the accessory box, but you can make your own recovery CDs or DVD; see ”Creating Recovery CDs/DVDs.”

When your PC stops working correctly, the Restart, Turn Off Computer, and Driver Rollback methods (described above) may resolve the problem. After you have tried these three methods, if needed, try the remaining actions, using the table that follows as a quick reference.

For the specific PC problem, try the method listed as #1, then #2, and then #3.

 

 

Application

System Recovery

System Recovery

 

Microsoft

Recovery

from the hard

from the recovery

Problem/Status

System Restore

program

disk partition

CDs/DVDs

 

 

 

 

 

You installed a new application or

1

 

 

 

device driver

 

 

 

 

 

 

 

 

 

 

 

 

An application does not work

1

2

3

 

 

 

 

 

 

A device driver does not work

 

1

2

 

 

 

 

 

 

PC stops responding or does not work

1

 

2

3

 

 

 

 

 

You replaced the hard disk drive or

 

 

 

1

removed the partition

 

 

 

 

 

 

 

Creating Recovery CDs/DVDs

1You can recover (bring back) the operating system and programs that were included on your hard drive just as they were when you bought the computer.

NOTE: A hard disk drive is a disk inside the computer that stores the operating system, programs, and data.

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Image 6 Contents
Warranty Support Guide Contact Numbers Software SupportTroubleshooting Display MonitorHard Disk Drive Internet Access Keyboard and MouseRecovering From Software Problems PowerCreating Recovery CDs/DVDs Using Recovery CD-DVD Creator Using the Recovery Tools CD System RestoreApplication Recovery Starting System Recovery If the PC Is Not Responding System RecoveryStarting System Recovery If the PC Is Responding System Recovery Using Recovery DiscsStarting System Recovery Using Recovery Discs To Run System Recovery Program Using Recovery DiscsWarranty and License Information General Terms Hardware Limited WarrantyLegal Language And, if Necessary Get RepairExclusions Exclusive RemedyLimitation of Liability Limited Warranty Period Types of Warranty ServiceService Upgrades Options and Software Limited WarrantiesTechSupport/Document.jsp?objectID=lpg50101 Contacting HP Software Technical SupportEnd-User License Agreement Transfer Page Manufacturer’s Address Conforms to the following Product Specifications SafetyManufacturer’s Name Declares, that the products ProductEnergy Star Compliance Operating SpecificationsRegulatory and Safety Information Australia Telecom StatementLithium Battery Caution Laser Safety Statement Additional Safety InformationAC Power Safety Warning Class 1 LED ProductTV Antenna Connectors Protection Laser Product LabelPage Printed
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