Support specialists are available 24 hours a day via:
Note: Support options, availability and hours vary by product, country/region, and language and are subject to change.
For Caribbean
http://www.hp.com/support
Aruba:
Bahamas:
Barbados:
Jamaica:
Trinidad:
If Necessary: Get Repair
Customer-Replaceable Parts
You can easily replace many of the internal and external PC parts yourself. This is the fastest method of repair, where the part is conveniently sent with
In some cases, HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty (30) days.
Availability of this program may vary depending on your country/region.
In-Home Service
If it is needed, we will come right to you. Sometimes, your PC can be repaired only by a service technician. If this is the case, we can schedule an onsite visit for an authorized service technician to come fix your PC.
Return to Depot Repair Service
HP will arrange to have your PC picked up and delivered to a Central Repair Center. We pay for the
There are a few limitations and exclusions to this warranty (as well as some important details) and you’ll find them described, in legal language, beginning on the next page.
You also have the option of taking your PC to an
HP Authorized Service Provider (ASP). The ASP can facilitate the service on your PC. For a select number of ASPs, same day repair service is available for your convenience. Visit http://www.hp.com/support to find the nearest authorized support provider in your area.
Out-of-Warranty Support Options
Even after your warranty has ended, HP can still provide you with service and support options on your
•For Visa and MasterCard holders in the United States or calls from Canada, please call HP Total Care at:
•1 time technical support, $40* U.S. per call
•1 year unlimited technical support $75* U.S.
*Prices are subject to change without notice and may vary based on your product.
Fees are charged to your Visa or MasterCard.
Protect Your Investment
Obtaining a Warranty Upgrade
Upgrade your standard factory warranty to two or three years with an Extended Service Plan. Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the computer. The hardware service offering will be determined based on the outcome of system
For more information please visit US Only http://www.hp.com/home/ownerservices or call
Canada Only http://www.hp.ca/ownerservices or call:
11