Troubleshooting, Display Monitor, Hard Disk Drive

Troubleshooting

For help with problems you may be experiencing when you install your PC, refer to the following pages for possible solutions.

Symptom describes the sign or warning message for the type of problem.

Problem identifies one or more reasons why the symptom may have occurred.

Solution describes what you should do to try to solve the problem.

Look up the description of the symptom or problem, and try the solution listed. Some of the symptoms listed may not apply to your PC. For problems relating specifically to the monitor or printer, refer to the equipment documentation.

Display (Monitor)

NOTE: If you encounter display (monitor) problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in this table.

Symptom	Problem	Solution

Screen is blank, and monitor	Monitor power cable is not	Reconnect the power plug on the back of the monitor and on the
power light is not lit.	connected to the monitor or to	wall outlet.
	the wall outlet.
	Monitor is off (not turned on).	Press the On button on the front of the monitor.

Screen is blank.	Screen saver is enabled.	Press any key or move the mouse to make the screen display
		visible again.
	PC is in standby mode.	Press the Standby button (select models only) or press the Esc key
		on the keyboard to resume from standby mode.

	PC is in hibernation mode	Press the On button to turn on the PC.
	or is off.
	Monitor connector cable is	Inspect the monitor video connector for bent pins. If no pins
	not properly connected to	are bent, reconnect the monitor connector cable to the back
	the back of the PC.	of the PC.

Hard Disk Drive

Symptom	Problem	Solution

PC seems to be locked up	Program in use has stopped	Use the Windows Task Manager to close any programs not
and not responding.	responding to commands.	responding or to Restart the PC:
		1 Press the Ctrl, Alt, and Delete keys on the keyboard at the
		same time.
		2 Select the program that is not responding, and click
		End Task.
		Or
		Click Shut Down, and then click Restart.
		If this does not work, press the On button for 5 or more seconds
		to turn off the PC. Then, press the On button.