Solving Hardware Installation Problems

Troubleshooting

You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP Home/Professional will automatically recognize the device and configure the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows XP Home/Professional, use the Add Hardware Wizard and follow the instructions that appear on the screen.

Problem

Cause

Solution

A new device is not recognized as part of the system.

Device is not seated or	Ensure that the device is properly
connected properly.	and securely connected and that pins
	in the connector are not bent down.

Cable(s) of new external	Ensure that all cables are properly
device are loose or	and securely connected and that pins
power cables are	in the cable or connector are not
unplugged.	bent down.

Power switch of new	Turn off the computer, turn on the
external device is not	external device, then turn on the
turned on.	computer to integrate the device with
	the computer system.

When the system	Reboot the computer and follow the
advised you of changes	instructions for accepting the
to the configuration, you	changes.
did not accept them.

A plug and play board	Use Windows XP Device Manager to
may not automatically	deselect the automatic settings for the
configure when added if	board and choose a basic
the default configuration	configuration that does not cause a
conflicts with other	resource conflict. You can also use
devices.	Computer Setup to reconfigure or
	disable devices to resolve the
	resource conflict.

Troubleshooting Guide

www.hp.com

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