HP dc7800 tower manual HP Backup and Recovery Manager

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HP Backup and Recovery Manager

The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back up and recover the primary hard drive on the PC. The application works within Windows to create backups of Windows, all applications, and all data files. Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Important files can be archived separately from regular backups.

HP Backup and Recovery Manager is preinstalled on the hard drive's Recovery Partition and allows you to:

●create Recovery Points to back up the entire system incrementally

●back up the entire system in a single archive

●back up individual files and folders

Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied to network or secondary hard disks.

HP highly recommends that you create a Recovery Disc Set immediately before using the computer and schedule regular automatic Recovery Point backups.

To create the Recovery Disc Set:

1.Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the Backup and Recovery Wizard, then click Next.

2.Select Create a set of recovery discs (Recommended) and click Next.

3.Follow the instructions in the wizard.

The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of files and folders, operates in Windows. The second, PC Recovery, requires a reboot to the Recovery Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at startup when you see the message “Press F11 for Emergency Recovery.”

For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual.

NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the following Web site, select your region, and click the Technical support after you buy link under the Call HP heading to obtain the support center telephone number for your region.

http://welcome.hp.com/country/us/en/wwcontact_us.html

6 Chapter 1 Computer Diagnostic Features

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Contents Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup HP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Log Tab Protecting the Software Select a language and click DownloadProtecting the Software HP Backup and Recovery Manager Safety and Comfort Before You Call for Technical Support Safety and ComfortTroubleshooting Without Diagnostics Helpful HintsHelpful Hints Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution Solving General Problems There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance is experienced Cause SolutionCause Solution Cause unknown Restart the computerEnww Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Cannot format diskette Cause Solution Problem has occurred with a disk transaction Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause SolutionSecurity Password Options Solving Hard Drive Problems 4Solving Hard Drive ProblemsSolving Hard Drive Problems Storage Boot Order listComputer will not boot from hard drive Cause Solution Device ConfigurationTroubleshooting Without Diagnostics Solving Media Card Reader Problems Solving Media Card Reader Problems5Solving Media Card Reader Problems Can not write to the media card Cause SolutionTroubleshooting Without Diagnostics Solving Display Problems Solving Display Problems6Solving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Image is not centered Cause Solution Out of Range displays on screen Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Certain typed symbols do not appear correct Cause Solution Solving Audio Problems Solving Audio Problems7Solving Audio Problems Sound cuts in and out Cause SolutionSound from headphones is not clear or muffled Cause Solution Line-in jack is not functioning properly Cause SolutionSolving Printer Problems Solving Printer Problems8Solving Printer Problems Solving Keyboard and Mouse Problems 9Solving Keyboard Problems10Solving Mouse Problems Select Shut DownSolving Keyboard and Mouse Problems Solving Hardware Installation Problems 11Solving Hardware Installation ProblemsComputer will not start Cause Solution Solving Hardware Installation Problems Goes awayOnce bad card is identified, remove and replace bad Option cardSolving Network Problems 12Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Solving Network Problems Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory Problems Solving Memory Problems13Solving Memory Problems Troubleshooting Without Diagnostics Solving Processor Problems Solving Processor Problems14Solving Processor Problems Some fans only operate when neededSolving CD-ROM and DVD Problems 15Solving CD-ROM and DVD ProblemsMode in Security Password Options Movie will not play in the DVD drive Cause SolutionSolving CD-ROM and DVD Problems Cannot eject compact disc tray-load unit Cause SolutionSolving Drive Key Problems 16Solving Drive Key ProblemsUSB Drive Key not found identified Cause Solution System will not boot from USB Drive Key Cause SolutionSolving Front Panel Component Problems Solving Front Panel Component Problems17Solving Front Panel Component Problems Solving Internet Access Problems 18Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Solving Internet Access Problems Click on System and MaintenanceDouble-clickAgere Systems PCI-SV92PP Soft ModemSolving Software Problems 19Solving Software ProblemsContacting Customer Support Contacting Customer SupportPost Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended actionContact an authorized dealer or reseller for Advanced Onboard Devices Computer Setup or Windows utilities Under Storage DPS Self-test SataKeyboard failure while Network Server Mode Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended ActionUse the Smart ID technology before Red Power LED flashes ten Bad option card Cmos Resetting the Password Jumper Resetting the Password JumperClearing and Resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Figure B-1 Cmos buttonDrive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-TestIndex

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