HP dc7800 tower manual Computer Setup or Windows utilities

Page 58

Table A-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

605-Diskette Drive Type Error

Mismatch in drive type.

1.

Run Computer Setup.

 

 

2.

Disconnect any other diskette controller

 

 

 

devices (tape drives).

 

 

3.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting

 

 

 

CMOS on page 58.)

 

 

 

610-External Storage Device Failure

External tape drive not connected.

Reinstall tape drive or press F1 and allow

 

 

system to reconfigure without the drive.

 

 

 

611-Primary Floppy Port Address

Configuration error.

Run Computer Setup and check the

Assignment Conflict

 

configuration in Advanced > Onboard

 

 

Devices.

 

 

 

660-Display cache is detected unreliable

Integrated graphics controller display cache

Replace system board if minimal graphics

 

is not working properly and will be disabled.

degrading is an issue.

 

 

 

912-Computer Cover Has Been Removed

Computer cover was removed since last

No action required.

Since Last System Startup

system startup.

 

 

 

 

 

917-Front Audio Not Connected

Front audio harness has been detached or

Reconnect or replace front audio harness.

 

unseated from motherboard.

 

 

 

 

 

918-Front USB Not Connected

Front USB harness has been detached or

Reconnect or replace front USB harness.

 

unseated from motherboard.

 

 

 

 

 

921-Device in PCI Express slot failed to

There is an incompatibility/problem with this

Try rebooting the system. If the error

initialize

device and the system or PCI Express Link

reoccurs, the device may not work with this

 

could not be retrained to an x1.

system

 

 

 

 

1151-Serial Port A Address Conflict Detected

Both external and internal serial ports are

1.

Remove any serial port expansion

 

assigned to COM1.

 

cards.

 

 

2.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting

 

 

 

CMOS on page 58.)

 

 

3.

Reconfigure card resources and/or run

 

 

 

Computer Setup or Windows utilities.

 

 

 

 

1152-Serial Port B Address Conflict Detected

Both external and internal serial ports are

1.

Remove any serial port expansion

 

assigned to COM2.

 

cards.

 

 

2.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting

 

 

 

CMOS on page 58.)

 

 

3.

Reconfigure card resources and/or run

 

 

 

Computer Setup or Windows utilities.

 

 

 

 

1155-Serial Port Address Conflict Detected

Both external and internal serial ports are

1.

Remove any serial port expansion

 

assigned to same IRQ.

 

cards.

 

 

2.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting

 

 

 

CMOS on page 58.)

 

 

3.

Reconfigure card resources and/or run

 

 

 

Computer Setup or Windows utilities.

 

 

 

1201-System Audio Address Conflict

Device IRQ address conflicts with another

Enter Computer Setup and reset the IRQ in

Detected

device.

Advanced > Onboard Devices.

 

 

 

1202-MIDI Port Address Conflict Detected

Device IRQ address conflicts with another

Enter Computer Setup and reset the IRQ in

 

device.

Advanced > Onboard Devices.

 

 

 

1203-Game Port Address Conflict Detected

Device IRQ address conflicts with another

Enter Computer Setup and reset the IRQ in

 

device.

Advanced > Onboard Devices.

 

 

 

 

52 Appendix A POST Error Messages

ENWW

Image 58
Contents Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup HP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software HP Backup and Recovery Manager Safety and Comfort Before You Call for Technical Support Safety and ComfortTroubleshooting Without Diagnostics Helpful HintsHelpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause Solution Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Poor performance is experienced Cause SolutionCause Solution Cause unknown Restart the computerEnww 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Diskette drive cannot read a diskette Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Invalid system disk message is displayed Cause SolutionSecurity Password Options Solving Hard Drive Problems 4Solving Hard Drive ProblemsComputer will not boot from hard drive Cause Solution Solving Hard Drive ProblemsStorage Boot Order list Device ConfigurationTroubleshooting Without Diagnostics 5Solving Media Card Reader Problems Solving Media Card Reader ProblemsSolving Media Card Reader Problems Can not write to the media card Cause SolutionTroubleshooting Without Diagnostics 6Solving Display Problems Solving Display ProblemsSolving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Out of Range displays on screen Cause Solution Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Certain typed symbols do not appear correct Cause Solution 7Solving Audio Problems Solving Audio ProblemsSolving Audio Problems Sound cuts in and out Cause SolutionSound from headphones is not clear or muffled Cause Solution Line-in jack is not functioning properly Cause SolutionSolving Printer Problems Solving Printer Problems8Solving Printer Problems 10Solving Mouse Problems Solving Keyboard and Mouse Problems9Solving Keyboard Problems Select Shut DownSolving Keyboard and Mouse Problems 11Solving Hardware Installation Problems Solving Hardware Installation ProblemsComputer will not start Cause Solution Once bad card is identified, remove and replace bad Solving Hardware Installation ProblemsGoes away Option card12Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause Solution Solving Network ProblemsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory Problems Solving Memory Problems13Solving Memory Problems Troubleshooting Without Diagnostics 14Solving Processor Problems Solving Processor ProblemsSolving Processor Problems Some fans only operate when neededMode in Security Password Options Solving CD-ROM and DVD Problems15Solving CD-ROM and DVD Problems Movie will not play in the DVD drive Cause SolutionSolving CD-ROM and DVD Problems Cannot eject compact disc tray-load unit Cause SolutionUSB Drive Key not found identified Cause Solution Solving Drive Key Problems16Solving Drive Key Problems System will not boot from USB Drive Key Cause SolutionSolving Front Panel Component Problems Solving Front Panel Component Problems17Solving Front Panel Component Problems 18Solving Internet Access Problems Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Double-clickAgere Systems PCI-SV92PP Soft Solving Internet Access ProblemsClick on System and Maintenance ModemSolving Software Problems 19Solving Software ProblemsContacting Customer Support Contacting Customer SupportPost Error Messages Table A-1Numeric Codes and Text Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text Messages Control panel message Description Recommended actionContact an authorized dealer or reseller for Advanced Onboard Devices Computer Setup or Windows utilities Under Storage DPS Self-test SataKeyboard failure while Network Server Mode Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended ActionUse the Smart ID technology before Red Power LED flashes ten Bad option card Cmos Resetting the Password Jumper Resetting the Password JumperClearing and Resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Figure B-1 Cmos buttonDrive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-TestIndex
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