HP dc7800 tower manual 3Solving Diskette Problems

Page 21

Solving Diskette Problems

Common causes and solutions for diskette problems are listed in the following table.

NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 32 for instructions.

Table 2-3Solving Diskette Problems

Diskette drive light stays on.

Cause

Solution

 

 

Diskette is damaged.

In Microsoft Windows XP, right-click Start, click Explore, and

 

select a drive. Select File > Properties > Tools. Under Error-

 

checking click Check Now.

 

In Microsoft Windows Vista, right-click Start, click Explore,

 

and right-click on a drive. Select Properties then select the

 

Tools tab. Under Error-checking click Check Now.

 

 

Diskette is incorrectly inserted.

Remove diskette and reinsert.

 

 

Drive cable is not properly connected.

Reconnect drive cable. Ensure that all four pins on the diskette

 

power cable are connected to the drive.

 

 

 

Drive not found.

 

 

 

 

Cause

Solution

 

 

Cable is loose.

Reseat diskette drive data and power cable.

 

 

Removable drive is not seated properly.

Reseat the drive.

 

 

The device has been hidden in Computer Setup.

Run the Computer Setup utility and ensure Device Available

 

is selected for the Legacy Diskette in Security > Device

 

Security.

 

 

 

Diskette drive cannot write to a diskette.

 

 

 

 

Cause

Solution

 

 

Diskette is not formatted.

Format the diskette.

 

1.

From Windows Explorer select the disk (A) drive.

 

2.

Right-click the drive letter and select Format.

 

3.

Select the desired options, and click Start to begin

 

 

formatting the diskette.

 

 

Diskette is write-protected.

Use another diskette or remove the write protection.

 

 

Writing to the wrong drive.

Check the drive letter in the path statement.

 

 

 

Not enough space is left on the diskette.

1.

Use another diskette.

 

2.

Delete unneeded files from diskette.

 

 

Legacy diskette writes are disabled in Computer Setup.

Enter Computer Setup and enable Legacy Diskette Write in

 

Storage > Storage Options.

 

 

Diskette is damaged.

Replace the damaged disk.

 

 

 

ENWW

Solving Diskette Problems 15

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Contents Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup HP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Log Tab Protecting the Software Select a language and click DownloadProtecting the Software HP Backup and Recovery Manager Safety and Comfort Safety and Comfort Before You Call for Technical SupportHelpful Hints Troubleshooting Without DiagnosticsHelpful Hints Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving General ProblemsCannot remove computer cover or access panel Cause Solution Poor performance is experienced Cause Solution Cause unknown Restart the computer Cause SolutionEnww Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Problem has occurred with a disk transaction Cause Solution Cannot format diskette Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause SolutionSecurity Password Options 4Solving Hard Drive Problems Solving Hard Drive ProblemsStorage Boot Order list Solving Hard Drive ProblemsComputer will not boot from hard drive Cause Solution Device ConfigurationTroubleshooting Without Diagnostics Solving Media Card Reader Problems Solving Media Card Reader Problems5Solving Media Card Reader Problems Can not write to the media card Cause SolutionTroubleshooting Without Diagnostics Solving Display Problems Solving Display Problems6Solving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Image is not centered Cause Solution Out of Range displays on screen Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Certain typed symbols do not appear correct Cause Solution Solving Audio Problems Solving Audio Problems7Solving Audio Problems Sound cuts in and out Cause SolutionLine-in jack is not functioning properly Cause Solution Sound from headphones is not clear or muffled Cause SolutionSolving Printer Problems Solving Printer Problems8Solving Printer Problems 9Solving Keyboard Problems Solving Keyboard and Mouse Problems10Solving Mouse Problems Select Shut DownSolving Keyboard and Mouse Problems Solving Hardware Installation Problems 11Solving Hardware Installation ProblemsComputer will not start Cause Solution Goes away Solving Hardware Installation ProblemsOnce bad card is identified, remove and replace bad Option cardSolving Network Problems 12Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Solving Network Problems Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory Problems Solving Memory Problems13Solving Memory Problems Troubleshooting Without Diagnostics Solving Processor Problems Solving Processor Problems14Solving Processor Problems Some fans only operate when needed15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsMode in Security Password Options Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solution Solving CD-ROM and DVD Problems16Solving Drive Key Problems Solving Drive Key ProblemsUSB Drive Key not found identified Cause Solution System will not boot from USB Drive Key Cause SolutionSolving Front Panel Component Problems Solving Front Panel Component Problems17Solving Front Panel Component Problems Solving Internet Access Problems 18Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Click on System and Maintenance Solving Internet Access ProblemsDouble-clickAgere Systems PCI-SV92PP Soft Modem19Solving Software Problems Solving Software ProblemsContacting Customer Support Contacting Customer SupportPost Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended actionContact an authorized dealer or reseller for Advanced Onboard Devices Computer Setup or Windows utilities Sata Under Storage DPS Self-testKeyboard failure while Network Server Mode Activity Beeps Possible Cause Recommended Action Table A-2Diagnostic Front Panel LEDs and Audible CodesUse the Smart ID technology before Red Power LED flashes ten Bad option card Cmos Resetting the Password Jumper Resetting the Password JumperClearing and Resetting the Cmos Figure B-1 Cmos button Locate, press, and hold the Cmos button in for five secondsDrive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer SetupIndex
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