HP 8000 manual Troubleshooting, Solving Common Problems

A Troubleshooting

Solving Common Problems

Problem	Possible Cause	Solution
Scroll wheel is stiff.	Buildup of spray solution.	Using a spray solution on the mouse
		will leave a residue, which if allowed to
		build up, will cause the scroll wheel to
		become stiff. The mouse should be
		rinsed thoroughly whenever the scroll
		wheel shows signs of becoming stiff.

Mouse pointer moves erratically. Mouse optical lens is dirty.

Clean the optical lens on the underside of the mouse.

The optical mouse is not tracking properly or is acting jumpy/jerky.

The surface under the mouse is not conducive to optimal performance.

Place a mouse pad under the mouse. Avoid using the mouse on a dark, multicolored, or high-gloss surface.

Cleaning solution leaves a residue on	Using cleaning sprays.	Any cleaning spray can be used but it is
mouse.		strongly recommended that you wash
		the mouse as well. The cleaning
		solution can leave a residue behind,
		which can build up over time and effect
		the operation of the mouse.

Gel-based cleaning solution leaves gel deposits on mouse.

Gel-based solution does not fully dissolve in water.

Gel-based sterilizing solutions are not suitable for cleaning the mouse. The solution allows the possibility of gel deposits to form due to the fact that the gel has not been fully removed during the wash process. This can lead to poor hygiene and have an effect on the performance of the mouse.

While washing the mouse the USB connector got wet.

Water is trapped by the connector.

Shake dry the connector and any water that is trapped will be removed. It is now safe to reconnect the plug back into the computer.

High concentrations of Sodium	Harsh cleaning products.
Hypochlorite (NaOCI), which is used in
most bleaches and cleaning agents,
may damage the mouse.

Sodium Hypochlorite can damage the mouse if it is above a 15% solution. A bleach solution containing 15% or less of Sodium Hypochlorite will not damage the mouse.

6 Appendix A Troubleshooting ENWW