HP 8000 manual Troubleshooting, Solving Common Problems

Page 12

A Troubleshooting

Solving Common Problems

Problem

Possible Cause

Solution

 

 

 

Scroll wheel is stiff.

Buildup of spray solution.

Using a spray solution on the mouse

 

 

will leave a residue, which if allowed to

 

 

build up, will cause the scroll wheel to

 

 

become stiff. The mouse should be

 

 

rinsed thoroughly whenever the scroll

 

 

wheel shows signs of becoming stiff.

Mouse pointer moves erratically.

Mouse optical lens is dirty.

Clean the optical lens on the underside of the mouse.

The optical mouse is not tracking properly or is acting jumpy/jerky.

The surface under the mouse is not conducive to optimal performance.

Place a mouse pad under the mouse. Avoid using the mouse on a dark, multicolored, or high-gloss surface.

Cleaning solution leaves a residue on

Using cleaning sprays.

Any cleaning spray can be used but it is

mouse.

 

strongly recommended that you wash

 

 

the mouse as well. The cleaning

 

 

solution can leave a residue behind,

 

 

which can build up over time and effect

 

 

the operation of the mouse.

Gel-based cleaning solution leaves gel deposits on mouse.

Gel-based solution does not fully dissolve in water.

Gel-based sterilizing solutions are not suitable for cleaning the mouse. The solution allows the possibility of gel deposits to form due to the fact that the gel has not been fully removed during the wash process. This can lead to poor hygiene and have an effect on the performance of the mouse.

While washing the mouse the USB connector got wet.

Water is trapped by the connector.

Shake dry the connector and any water that is trapped will be removed. It is now safe to reconnect the plug back into the computer.

High concentrations of Sodium

Harsh cleaning products.

Hypochlorite (NaOCI), which is used in

 

most bleaches and cleaning agents,

 

may damage the mouse.

 

Sodium Hypochlorite can damage the mouse if it is above a 15% solution. A bleach solution containing 15% or less of Sodium Hypochlorite will not damage the mouse.

6

Appendix A Troubleshooting

ENWW

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Contents HP USB PS2 Washable Mouse Second Edition April Document Part Number About This Guide About This Guide Table of contents Enww Product Features Kit ContentsHP USB PS2 Washable Mouse Connecting the Mouse Connecting to PS2Connecting to USB Connecting to USB Maintenance and Cleaning Washing the MouseWater and Dust Protection Troubleshooting Solving Common ProblemsOnline Technical Support Preparing to Call Technical Support Technical Specifications Agency Regulatory Notices Federal Communications Commission NoticeCanadian Notice Avis CanadienEuropean Union Regulatory Notice Product Environmental Notices HP Recycling Program
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