Software Technical Support, Contacting HP

Software Technical Support

Software technical support for your HP software, HP preinstalled third-party software, and third-party software purchased from HP is available from HP via multiple contact methods, including electronic media and telephone, for one year from date of purchase. See “Contacting HP” for online resources and telephone support. Any exceptions to this will be specified in your End-User License Agreement (EULA).

Software technical support includes assistance with:

•Installation, reinstallation questions and software update information.

•Set up and configuring software.

•Troubleshooting to determine system or software usage problems.

•Basic steps of using non-HP software; advanced feature support for HP software.

Software technical support does NOT include assistance with:

•Non-HP software that doesn’t ship with computing product.

•Installing HP software on non-HP computing products.

•System optimization and customization.

•Non-PC-based network configuration.

•Advanced feature usage on non-HP software.

Contacting HP

If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing the following:

Locate your nearest HP Support location via the Web at:

http://www.hp.com/support

Contact your authorized HP dealer or authorized service provider, and be sure to have the following information available before you call:

•Product serial number, model name, and model number

•Applicable error messages

•Add-on options

•Operating system

•Third-party hardware or software

•Detailed questions

How to Check Warranty and Support Entitlement

Please check http://www.hp.com/support for warranty, service and support and product information updates.