tip
If your digital entertainment center stops responding, you can reset the system by pressing and holding the Power button for six seconds to power off, and then powering on again.
repairs and service
After working with the Customer Care Center, if it is determined that your HP Digital Entertainment Center requires repair/service, you will be instructed on how and where to ship your unit to a repair site. HP pays for the round-trip shipping and handling. The unit will be repaired and returned to you in approximately seven to nine business days from the date of receipt. This service is free for one year from the date you purchased your digital entertainment center.
HP does not warrant that the operation of HP products will be uninterrupted or error-free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price (minus taxes) on a pro-rated basis upon prompt return of the product. Refunds within the first 3 months of ownership will be refunded at 100% of purchase price. Refunds within 3-6 months of ownership will be refunded at 85% of purchase price. Refunds within 6-9 months of ownership will be refunded at 55% of purchase price. Refunds within 9-12 months will be refunded at 35% of purchase price.
