A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended solutions.
Problem | Possible Cause | Solution |
|
|
|
Screen is blank. | Power cord is disconnected. | Connect the power cord. |
|
|
|
| Master power switch on the | Set the master power switch to the on position (I) and |
| monitor's rear panel is turned | press the front panel power button. |
| off. |
|
|
|
|
| Power button on front panel of | Check that the master power switch on the rear of |
| the monitor is turned off. | the monitor is set to the on (I) position. Press the front |
|
| panel power button. |
|
| NOTE: If pressing the power button has no effect, |
|
| press and hold the power button for 10 seconds to |
|
| disable the power button lockout feature. |
|
|
|
| Video cable is improperly | Connect the video cable properly. Refer to Chapter |
| connected. | 3, Setting Up the Monitor on page 5 for more |
|
| information. |
|
|
|
| Screen blanking is active. | Press any key on the keyboard or move the mouse |
|
| to inactivate the screen blanking utility. |
|
|
|
Screen image appears distorted; text is | The computer’s graphics card | Set the computer’s display resolution to the same |
fuzzy or blurred; image quality is | resolution is set lower or higher | mode as the monitor’s recommended native screen |
degraded. | than the monitor’s native | resolution to provide the best picture quality. |
| resolution. |
|
|
|
|
Image appears blurred, indistinct, or | Brightness and contrast are | Press the OK/auto button on the front panel. If this |
too dark. | too low. | does not correct the image, press the Menu button |
|
| to open the OSD Menu, and adjust the brightness |
|
| and contrast scales as needed. |
|
|
|
Image is not centered | Position may need adjustment. | Press the Menu button to access the OSD menu. |
|
| Select Image Control/Horizontal Position or Vertical |
|
| Position to adjust the horizontal or vertical position |
|
| of the image. |
|
|
|
Check Video Cable is displayed on | Monitor video cable is | Connect the appropriate video cable (DisplayPort, |
screen. | disconnected. | DVI, or VGA) between the computer and monitor. Be |
|
| sure that the computer power is off while connecting |
|
| the video cable. |
|
|
|
ENWW | Solving Common Problems 31 |