HP Q2210S, Q2010S, Q1910S manual Troubleshooting, Solving Common Problems

Page 30

A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions:

Problem

Solution

 

 

Power LED is not on.

Make sure the Power button is on, and the power cord is properly connected to a grounded

 

power outlet and to the monitor.

 

Select Management in the OSD menu, and then select Bezel Power LED. Check if the Bezel

 

Power LED option is set to Off and, if so, set to On mode.

 

 

Screen is blank.

Connect the power cord. Turn on the power.

 

Connect the video cable properly. See Setting Up the Monitor on page 6 for more information.

 

Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.

 

 

Image appears blurred,

Press the Auto/OK button on the monitor side panel. If this does not correct the image, press

indistinct, or too dark.

the Menu button to open the OSD menu, and adjust the brightness and contrast scales.

 

 

Image is not centered.

Press the Menu button to access the OSD menu. Select Image Control, and then select

 

Horizontal Position or Vertical Position to adjust the position of the image.

 

 

Check Video Cable appears

Connect the monitor VGA or DVI-D signal cable to the VGA or DVI-D connector on the

on screen.

computer. Be sure that the computer power is off while connecting the video cable.

 

 

Input Signal Out of Range

Restart your computer and enter Safe Mode. Change your settings to a supported setting (see

appears on screen.

the table in "Preset Video Modes" in Technical Specifications on page 27). Restart your

 

computer so that the new settings take effect.

 

 

Picture is fuzzy and has

Adjust the contrast and brightness controls.

ghosting, shadowing

Make sure that you are not using an extension cable or switch box. We recommend plugging

problem.

 

the monitor directly into the graphic card output connector on the back of your computer.

 

The auto adjustment feature might fix this problem (VGA input only).

 

 

Unable to set the monitor to

Make sure the graphics card supports the optimal resolution.

the optimal resolution.

Make sure the latest supported driver is installed for the graphics card. For HP and Compaq

 

 

systems, you can download the latest graphics driver for your system from: www.hp.com/

 

support. For other systems, refer to the Web site for your graphics card.

Screen is black or displaying at a lower resolution while displaying high-definition (HD) content.

Check if your monitor and computer support HDCP. Refer to High-Content Digital Bandwidth Protection or http://www.hp.com/support.

24 Appendix A Troubleshooting

ENWW

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Contents Q1910/Q1910s, Q2010/Q2010s, Q2210/ Q2210s LCD Monitors Page About This Guide Iv About This Guide Table of contents Appendix B Technical Specifications Product Features Compaq LCD MonitorsEnww Safety and Maintenance Guidelines Important Safety InformationSafety Precautions Maintenance Guidelines Cleaning the MonitorShipping the Monitor Unpacking The Monitor Setting Up the MonitorInstalling The Monitor Preparing the monitor for desktop usePreparing the monitor for wall-mounting Enww Snapping the bottom portion of the column from the top Enww Connecting the VGA Analog Cable or DVI-D Digital Cable Connecting Monitor CablesHigh-Bandwidth Digital Content Protection Hdcp To connect the VGA cableConnecting the Audio Cable 10Connecting the audio cables Setting Up the MonitorConnecting the Power Cable Adjusting The Tilt Cable ManagementOperating the Monitor Installing DriversClick Install Monitor Driver Software CD Software and UtilitiesUsing the Auto Adjustment Function Select Open Auto Adjustment SoftwareSide-Panel Controls 2Side-panel control buttonsUsing the On-Screen Display OSD OSD Menu SelectionsUsing the On-Screen Display OSD DVI Status Identifying Monitor Conditions Adjusting Screen Quality Power-Saver FeatureOptimizing Analog Video Troubleshooting Solving Common ProblemsHave the following information available when you call Do the followingLocating the Rating Label Technical Specifications Table B-1Models Q1910\Q1910sAppendix B Technical Specifications Preset Video Modes Table B-4Factory Preset Video Input Modes, Q1910\Q1910sTable B-6Factory Preset Video Input Modes, Q2210\Q2210s LCD Monitor Quality and Pixel PolicyModifications Agency Regulatory NoticesFederal Communications Commission Notice CablesCanadian Notice Avis CanadienEuropean Union Regulatory Notice Japanese Notice Korean Notice Power Cord Set Requirements German Ergonomics NoticeMaterials Disposal Japanese Power Cord RequirementsProduct Environmental Notices Chemical Substances11363-2006 Turkey EEE Regulation
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