HP Q2210S, Q2010S, Q1910S manual Troubleshooting, Solving Common Problems

A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions:

Problem	Solution
Power LED is not on.	Make sure the Power button is on, and the power cord is properly connected to a grounded
	power outlet and to the monitor.
	Select Management in the OSD menu, and then select Bezel Power LED. Check if the Bezel
	Power LED option is set to Off and, if so, set to On mode.
Screen is blank.	Connect the power cord. Turn on the power.
	Connect the video cable properly. See Setting Up the Monitor on page 6 for more information.
	Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.
Image appears blurred,	Press the Auto/OK button on the monitor side panel. If this does not correct the image, press
indistinct, or too dark.	the Menu button to open the OSD menu, and adjust the brightness and contrast scales.
Image is not centered.	Press the Menu button to access the OSD menu. Select Image Control, and then select
	Horizontal Position or Vertical Position to adjust the position of the image.
Check Video Cable appears	Connect the monitor VGA or DVI-D signal cable to the VGA or DVI-D connector on the
on screen.	computer. Be sure that the computer power is off while connecting the video cable.
Input Signal Out of Range	Restart your computer and enter Safe Mode. Change your settings to a supported setting (see
appears on screen.	the table in "Preset Video Modes" in Technical Specifications on page 27). Restart your
	computer so that the new settings take effect.
Picture is fuzzy and has	Adjust the contrast and brightness controls.
ghosting, shadowing	Make sure that you are not using an extension cable or switch box. We recommend plugging
problem.
	the monitor directly into the graphic card output connector on the back of your computer.
	The auto adjustment feature might fix this problem (VGA input only).
Unable to set the monitor to	Make sure the graphics card supports the optimal resolution.
the optimal resolution.	Make sure the latest supported driver is installed for the graphics card. For HP and Compaq
	systems, you can download the latest graphics driver for your system from: www.hp.com/
	support. For other systems, refer to the Web site for your graphics card.

Screen is black or displaying at a lower resolution while displaying high-definition (HD) content.

Check if your monitor and computer support HDCP. Refer to High-Content Digital Bandwidth Protection or http://www.hp.com/support.

24 Appendix A Troubleshooting ENWW