Problem | Solution |
|
|
Unable to hear audio from | Do the following: |
● Ensure the source signal is good by using headphones at the source. | |
| |
| ● Press the Menu button to access the OSD menu. Select Management, and then select |
| Volume to adjust the volume. |
| ● Turn up the volume with the side panel Volume button. |
| ● Ensure speaker volume is not muted or too low: Click the Windows start button™, |
| Control Panel, and Hardware and Sound. Under Audio Devices and Sound, click Adjust |
| system volume. Under Main Volume, move the slider up. |
|
|
No Plug and Play. | In order for the Plug and Play feature of the monitor to work, you need a computer and graphic |
| card that are compatible with Plug and Play. Check with your computer manufacturer. |
| Check the monitor's video cable, and make sure that none of the pins are bent. |
| Make sure that the monitor drivers are installed. Refer to "Installing Drivers" in the Operating |
| the Monitor on page 15 chapter for more information. Monitor drivers are also available at: http:// |
| www.hp.com/support |
|
|
Picture bounces, flickers, or | Move electrical devices that may cause electrical interference as far away from the monitor as |
wave pattern is present in the | possible. |
picture. | Use the maximum refresh rate that your monitor is capable of at the resolution that you are |
| |
| using. |
Monitor is always in sleep mode (amber LED).
The computer power switch should be in the On position.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock LED found on most keyboards. The LED should either turn on or off after hitting the Caps Lock key.
Getting Support from hp.com
Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support Select your country/region, and then follow the links to the support page for your monitor.
Preparing to Call Technical Support
If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call technical support. For technical support contact information, refer to the printed documentation included with the monitor.
Have the following information available when you call:
●Monitor model number (located on label on back of monitor)
●Monitor serial number (located on label on back of monitor or in the OSD display in the Information menu)
●Purchase date on invoice
ENWW | Getting Support from hp.com 25 |