A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended solutions.
Problem | Possible Cause | Solution |
|
|
|
Screen is blank. | Power cord is disconnected. | Connect the power cord. |
Power button on front panel of the monitor is turned off.
Press the front panel power button.
NOTE: If pressing the power button has no effect, press and hold the power button for 10 seconds to disable the power button lockout feature.
| Video cable is improperly | Connect the video cable properly. Refer to Chapter |
| connected. | 3, Setting Up the Monitor on page 4 for more |
|
| information. |
|
|
|
| Screen blanking is active. | Press any key on the keyboard or move the mouse |
|
| to inactivate the screen blanking utility. |
|
|
|
Screen image appears distorted; text is | The computer’s graphics card | Set the computer’s display resolution to the same |
fuzzy or blurred; image quality is | resolution is set lower or | mode as the monitor’s recommended native screen |
degraded. | higher than the monitor’s | resolution to provide the best picture quality. |
| native resolution. |
|
|
|
|
Image appears blurred, indistinct, or | Brightness and contrast are too | Press the OK/auto button on the front panel. If this |
too dark. | low. | does not correct the image, press the Menu button |
|
| to open the OSD Menu, and adjust the brightness |
|
| and contrast scales as needed. |
|
|
|
Image is not centered | Position may need adjustment. | Press the Menu button to access the OSD menu. |
|
| Select Image Control/Horizontal Position or Vertical |
|
| Position to adjust the horizontal or vertical position |
|
| of the image. |
|
|
|
Check Video Cable is displayed on | Monitor video cable is | Connect the VGA cable to the VGA connector on |
screen. | disconnected. | the computer and the VGA connector on the |
|
| monitor. Be sure that the computer power is off |
|
| while connecting the video cable. |
Input Signal Out of Range. Change Settings to 1366 x 768
@60Hz (18" models) OR Input
Signal Out of Range. Change Settings to 1600 x 900 @ 60Hz (20" models) is displayed on screen.
Video resolution and/or refresh rate are set higher than what the monitor supports.
Restart the computer and enter Safe Mode. Change the settings to a supported setting (see Recognizing Preset Display Resolutions on page 34). Restart the computer so that the new settings take effect.
The monitor is off but it did not seem to | The monitor's power saving | Check the monitor's OSD menu setting for power |
enter into a | control is disabled. | saving enable/disable controls. The control should |
|
| be set to enable to allow the monitor to enter into |
|
| |
|
|
|
ENWW | Solving Common Problems 29 |