HP 463777-001 manual Troubleshooting checklist, Problems and solutions

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Troubleshooting

ÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

This chapter contains troubleshooting information for the docking station. Carefully match the symptoms of the malfunction against the problem description in the troubleshooting tables to avoid a misdiagnosis. Refer to Chapter 4, “Removal and replacement procedures,” for all removal and replacement procedures.

Follow these guidelines when troubleshooting:

■Complete the recommended actions in the order in which they are given.

■When the problem is resolved, do not complete the remaining troubleshooting steps.

Troubleshooting checklist

When troubleshooting a problem, check the following list for possible solutions before replacing parts:

■Be sure that cables are connected properly to the suspected defective part.

■Be sure that all required device drivers are installed.

Problems and solutions

The following tables list possible problems, the possible cause of each problem, and the recommended solution.

Maintenance and Service Guide

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Contents HP xb4 Notebook Media Docking Station Maintenance and Service GuidePage Safety warning notice Contents Index Compatability Product descriptionExpansion port features FeaturesExternal components Front componentsComponent Function Bottom components Rear components Right-side components Left-side components Wireless accessoriesComponentDescription Component DescriptionDesign overview Adjusting the docking station Using the docking stationConnecting to AC power Product description Docking the computer Product description Product description Product description Troubleshooting Troubleshooting checklistProblems and solutions General use and connection problems Audio problemsProblem Possible cause Solution Getting more information Video problemsSerial number location Illustrated parts catalogWireless components Docking stationDescription Spare part number Power cords not illustrated Sequential part number listingHard drive adapter Preliminary replacement requirements Removal and replacement proceduresSerial number Component replacement proceduresInstalling an HP Personal Media Drive Installing an optional hard driveTo remove the drive, reverse the installation procedure Removal and replacement procedures Removal and replacement procedures Metric Dimensions SpecificationsWeight TemperatureOperating temperature Dimensions Logical geometryInterface type Total logical sectionsPin Signal Connector pin assignmentsAudio-in microphone Audio-out headphoneCable docking connector External monitor Universal Serial Bus RJ-45 networkRequirements for all countries and regions Power cord set requirementsConductor power cord set requirements Requirements for specific countries and regionsCountry/region Accredited agency Applicable note number Index Index