HP 463777-001 manual Getting more information, Video problems

Page 23

 

 

Troubleshooting

 

 

 

 

 

 

 

 

Problem

Possible cause

Solution

 

 

 

 

An audio device

An audio device is connected to the

Disconnect the audio device from the headphone jack on the computer.

connected to the

headphone jack on the computer.

 

 

docking station

Using the headphone jack on the

 

 

does not produce

computer mutes the docking station

 

 

sound.

sound.

 

 

 

 

 

 

A microphone

A microphone is connected to the

Either use the microphone connected to the docking station or

connected to the

docking station.

disconnect it.

computer does not

 

 

 

work.

 

 

 

A connected home Audio is not connected properly. entertainment

system does not have audio.

Be sure that the docking station is properly connected to the home entertainment system.

A connected home

The home entertainment system

Be sure that your home entertainment system is S/PDIF compatible.

 

entertainment

may not support digital audio.

 

 

system does not

 

 

 

experience

 

 

 

surround sound.

 

 

 

 

 

 

Video problems

 

 

 

 

 

 

Problem

Possible cause

Solution

 

A connected home entertainment system does not have video.

The video cable is not connected

Disconnect and reconnect the video cable.

correctly.

 

 

 

The screen image is displaying on

Press fn-f4on the computer to switch the image from the computer to the

the computer.

external display.

 

 

The docking station is not connected

Connect the AC adapter to the docking station and to an AC outlet.

to AC power.

 

 

 

The computer is not docked

Redock the computer.

correctly.

 

Getting more information

For comprehensive information about your computer, as well as government agency and safety information about the use of your computer, access Help and Support by selecting Start > Help and Support.

The HP Web site (http://www.hp.com) provides product news and software updates.

Maintenance and Service Guide

2–3

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Contents HP xb4 Notebook Media Docking Station Maintenance and Service GuidePage Safety warning notice Contents Index Compatability Product descriptionExpansion port features FeaturesComponent Function External componentsFront components Bottom components Rear components Right-side components Component Description Wireless accessoriesLeft-side components ComponentDescriptionDesign overview Adjusting the docking station Using the docking stationConnecting to AC power Product description Docking the computer Product description Product description Product description Problems and solutions TroubleshootingTroubleshooting checklist Problem Possible cause Solution General use and connection problemsAudio problems Getting more information Video problemsSerial number location Illustrated parts catalogDescription Spare part number Wireless componentsDocking station Hard drive adapter Power cords not illustratedSequential part number listing Preliminary replacement requirements Removal and replacement proceduresSerial number Component replacement proceduresInstalling an HP Personal Media Drive Installing an optional hard driveTo remove the drive, reverse the installation procedure Removal and replacement procedures Removal and replacement procedures Temperature SpecificationsMetric Dimensions WeightTotal logical sections Dimensions Logical geometryOperating temperature Interface typeAudio-out headphone Connector pin assignmentsPin Signal Audio-in microphoneCable docking connector External monitor Universal Serial Bus RJ-45 networkRequirements for all countries and regions Power cord set requirementsCountry/region Accredited agency Applicable note number Conductor power cord set requirementsRequirements for specific countries and regions Index Index