HP 3070 B611 manual Additional warranty options

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Chapter 9

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

•Product name (HP Deskjet 3070 B611 All-in-One series)

•Model number (located inside the cartridge door)

•Serial number (located on the back or bottom of the product)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

Support phone numbers

For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support.

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Solve a problem

46 Solve a problem

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Contents HP Deskjet 3070 B611 All-in-One series Page Contents Index How Do I? How Do Get to know the HP All-in-One Printer partsControl panel features Wireless SettingsControl panel features From the Wireless Menu, select Settings Status LightsAuto Power-Off On Button LightPrint Print photosTo print a photo on photo paper Print documents Print Quick FormsTo print from a software application Print envelopes Tips for print successPrint Quick Forms To print envelopesPrinter settings tips Paper loading tipsB611 series HP Deskjet 3070 B611 series Print using the maximum dpi To print in Maximum dpi modeMedia drop-down list, click Photo Paper, Best Quality Print EPrint from anywhere EPrint from anywhereTo ePrint a document from anywhere EPrint from anywhere Paper basics Recommended papers for printingLoad media Load small-size paper Load envelopes Paper basics Paper basics Copy and scan CopyEasy Copy More copy features Scan to a computerPrepare the scan Scan from the printer control panel Scan from your computerTips for copy success Tips for scan successTips for scan success Copy and scan Work with cartridges Check the estimated ink levelsOrder ink supplies To check the ink levels from the control panelChoose the right cartridges Replace the cartridgesLocate the cartridge number in the Printer Software Related topicsInsert new cartridge Remove cartridge from packaging Cartridge warranty information WiFi Protected Setup WPS requires WPS router Traditional wireless connection requires routerWireless Settings Menu method ConnectivityChange from a USB connection to a wireless network USB Connection non-network connectionConnect a new printer Change network settings Tips for setting up and using a networked printerChange network settings Advanced printer management tools for networked printersConnectivity Solve a problem To print a diagnosticsImprove print quality To align the cartridges from the Printer SoftwareTo clean the cartridges automatically Open cartridge access door to locate the jamClear a paper jam Resolve print issues Unable to printPrevent paper jams To verify that the product is set as the default printer Click Manage, and then click Services and ApplicationsTo verify that the product is not paused or offline To restart the print spoolerClear the print carriage Prepare paper trayPrepare printer To clear the print queueInk cartridge problem Printer failurePrinthead failure Setup Cartridges Cartridge Supply Upgrade Older Generation CartridgeIf you have a problem, follow these steps NetworkingHP support Additional warranty options Technical information Cartridge chip informationSpecifications Print specifications Copy specificationsScan specifications Print resolution Draft modeEnvironmental product stewardship program Power consumption Sleep modeTechnical information Regulatory notices Chemical SubstancesTechnical information Products with wireless LAN devices FranceTechnical information Index Index