HP 2000sa Service and Support, HP Care Pack, and Warranty Information, Warranty Upgrade, Options

QuickSpecs

HP StorageWorks 2000sa Modular Smart Array

Service and Support, HP Care Pack, and Warranty Information

Configure to Order Program Information - Future support, No CTO Available at Launch

Warranty	Three-year limited warranty
	Three years parts exchange
	Next Business day delivery

Enclosures, Hard drives, and Options for the MSA2000sa carry their own warranty. Refer to HP's Limited Warranty Statement for more information.

The MSA2000sa has been designed with customer self repairable parts to minimize repair time and provide greater flexibility in performing defective parts replacement. Please refer to HP's limited warranty Statement and parts replacement instructions for further details.

http://h18006.www1.hp.com/products/storageworks/warranty.html

Products included in various Kits carry their own individual warranties.

NOTE: The warranty of the hard drive options purchased with the MSA2000sa product is different for SAS hard drives versus SATA hard drives. SAS hard drive options have a three year warranty and SATA hard drives options have a one year warranty. Reference HP's communication for further details: http://www.hp.com go to search, enter CN0089W

Warranty Upgrade	Response - Upgrade on-site response from next business day to same day 4-hour response or 6
Options	Hour Call To Repair
	Coverage - Extend hours of coverage from next business day to 9 hours x 5 days to 24 hours x 7
	days
	Duration Select duration of coverage for a period of 1, 3, 4 or 5 years
HP Care Pack Information	HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific
	duration and hours of coverage.
	HP Care Pack is not available for less than the product's warranty duration.
	HP Care Pack is available for sale anytime during the warranty period for most products, but the
	commencement date will be the same as the Warranty Start Date (delivery date to end user
	customer). Proof of purchase may be required.
	HP Care Pack services are prepaid.

For additional information on Product Services and HP Care Pack, as well as orderable part numbers, please refer to the URL: http://www.hp.com/hps/carepack/.

If you have specific questions about availability or how to obtain services contact your local HP representative. Contact information for your local area can be found at: http://welcome.hp.com/country/us/en/contact_us.html

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