HP 1500 cs manual Service and Support, HP Care Pack, and Warranty Information, Warranty Upgrade

QuickSpecs

HP StorageWorks 1500 cs Modular Smart Array

Service and Support, HP Care Pack, and Warranty Information

Warranty	Three-year Limited Warranty for MSA1500, Fibre Channel Cables and SFP Transceivers
	3 years parts exchange
	1 year labor
	1 year on-site
	Next business day response

Options for the MSA1500 carry their own warranty. Refer to HP's Limited Warranty Statement for further details. In countries where available, your HP Limited Warranty includes Customer Self Repair warranty services. Please refer to HP's Limited Warranty Statement for further details:

http://h18006.www1.hp.com/products/storageworks/warranty.html

Products included in various Kits carry their own individual warranties.

NOTE: The warranty of the hard drive options purchased with the MSA1500 cs product is different for SCSI hard drives versus SATA hard drives. SCSI hard drive options have a three year warranty and SATA hard drives options have a one year warranty.

Reference HP's communication for further details: http://www.hp.com go to search, enter CN0089W

Warranty Upgrade	Response - Upgrade on-site response from next business day to same day 4 hours
Options	Coverage - Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days
	Duration - Select duration of coverage for a period of 1, 3, or 5 years
HP Care Pack Information	HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific
	duration and hours of coverage.
	HP Care Pack is not available for less than the product's warranty duration.
	HP Care Pack is available for sale anytime during the warranty period for most products, but the
	commencement date will be the same as the Warranty Start Date (delivery date to end user
	customer). Proof of purchase may be required.
	HP Care Pack services are prepaid.

NOTE: Refer to Step 6 "Choose HP Care Pack Services" in the Configuration Information section below for all Service, Warranty Plans, Installation and Startup Services available for the MSA1500

For additional information on Product Services and HP Care Pack, as well as orderable part numbers, please refer to the URL: http://www.hp.com/hps/carepack/.

If you have specific questions about availability or how to obtain services contact your local HP representative. Contact information for your local area can be found at: http://welcome.hp.com/country/us/en/contact_us.html

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